Description:

JOB SUMMARY

Responsible for serving customers and dealers by answering product questions, assisting with orders, quoting and pricing, processing order changes, cancellations, credits / debits and any other function covered under Dealer Services

EQUIPMENT/MATERIALS

Woodharbor Product Catalogs Computer / Software Programs Microsoft Office Suite Quoting Standards / Manual Various Office Equipment

ESSENTIAL FUNCTIONS

Be knowledgeable about all Woodharbor products and services Handle workload and all customer calls in a professional, timely manner at all times Maintain proper records of transactions and concerns to ensure proper follow up Guide complaint resolutions to ensure proper and satisfactory solutions Follow up with dealers and field representatives regarding open and unresolved issues and concerns Provide timely and proactive solutions Actively listen to all customer concerns with patience and empathy Process Daily Sales and Service orders in a timely fashion

ADDITIONAL RESPONSIBILITIES

Assist Order Entry Assist at Front Desk All other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

Reports to Dealer Service Manager

CONTACTS

Woodharbor Dealer Network Woodharbor Dealer Services employees Woodharbor Marketing Department Woodharbor Production employees

COMPENSATION

Non-exempt Hourly Requirements:

KNOWLEDGE, SKILLS and

ABILITIES

Dynamic Telephone Personality Strong Active Listening Skills Computer Literate Proactive Approach to Problem Solving Highly Organized Attention to Detail Flexible to Changing Routines and Tasks Highly Motivated and Self Starting Ability to Concentrate and Stay Focused Strong Professional Communication Skills Customer Service Oriented Mathematically Inclined and Analytical Team Player - Positive, Courteous, Polite High School Diploma or Equivalent High Level Customer Service experience preferred Cabinet Knowledge and Experience preferred

SAFETY REQUIREMENTS

Observes and follows all Woodharbor Safety Policies and Procedures in accordance with

OSHA, EPA, NFPA

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