About the Role We're looking for an organized, detail-oriented professional to join our account management and customer liaison team. In this role, you'll support customer accounts, coordinate pickups and deliveries, maintain accurate records, and keep customers informed. The ideal candidate communicates clearly, follows through on commitments, and enjoys managing multiple priorities while working independently and with a team. Responsibilities Respond to customer questions and inquiries by phone, email, and text. Maintain regular communication with customers, service partners, and our operations team. Coordinate and track pickups, shipments, and deliveries according to customer requirements. Monitor schedules and communicate updates, delays, and changes promptly. Work with operations to arrange same-day deliveries when possible. Maintain accurate customer information and tracking records in Microsoft Excel. Manage reporting and tracking for nationwide locations. Prepare accurate reports and share updates with management through Excel, Microsoft Teams, and in-person discussions. Follow up on outstanding requests and help resolve customer concerns. Identify opportunities to improve communication, organization, and daily processes. Qualifications Strong organizational skills and attention to detail. Excellent written and verbal communication skills. A customer-focused approach and the ability to handle challenging conversations professionally. Strong working knowledge of Microsoft Excel. The ability to track multiple tasks, meet deadlines, and follow through with minimal supervision. Comfort working in a fast-paced environment with changing priorities. The ability to work independently and collaborate effectively with a team.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person