Description The Eligibility Coordinator plays a key role in supporting individuals and families by determining eligibility for community assistance programs and financial aid services. This on-site position in Fort Wayne, IN is responsible for processing utility assistance applications, conducting client intake, and ensuring accurate and timely application review. The ideal candidate is detail-oriented, customer-focused, and comfortable working with data across multiple systems. Key Responsibilities + Review and process utility assistance applications submitted by mail and walk-in clients. + Accurately enter applicant information into both state and internal databases using dual-monitor systems. + Verify and document personal, household, income, and utility information to determine program eligibility. + Complete and maintain electronic client records and required internal documentation. + Contact applicants by phone to obtain missing information or clarify application details. + Prepare and send eligibility determinations and final notifications to clients. + Collaborate with internal departments and community programs to ensure client needs are met effectively. + Participate in staff meetings and contribute feedback and process improvement ideas. Required Skills + Data entry with a strong focus on accuracy and attention to detail + Microsoft Office Suite + Application processing and document review + Strong typing and computer navigation skills + Effective verbal and written communication Preferred Qualifications + Experience using Microsoft Teams + Experience working with dual monitors or multiple databases + Previous customer service, administrative, or data entry experience Entry Level This on-site position is an excellent opportunity for someone looking to build experience in administrative operations, client services, and program eligibility support while making a meaningful impact in the community. Job Type & Location This is a Contract position based out of Fort Wayne, IN. Pay and Benefits The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Wayne,IN.

Application Deadline This position is anticipated to close on Aug 13, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.