FRONT DESK/DATA ENTRY SPECIALIST ZENA'S TAX SERVICE

Carencro, LA Job Details Temporary | Part-time | Full-time $14 - $16 an hour 5 hours ago Benefits Flexible schedule Qualifications Customer communication Interpersonal skills Filing Scanning Administrative experience Attention to detail Full Job Description Job Overview Zena's Tax Service is seeking a dependable, professional, and detail-oriented Front Desk / Data Entry Specialist to join our team for the upcoming tax season. This position is ideal for someone who enjoys working with people, has strong organizational and computer skills, and can maintain accuracy while working in a fast-paced office environment. The Front Desk / Data Entry Specialist will often be the first point of contact for our clients. We are looking for someone who can provide excellent customer service while handling confidential financial and personal information with professionalism and discretion. Responsibilities Greet clients in a friendly and professional manner. Answer incoming telephone calls and direct messages appropriately. Schedule and confirm client appointments. Check clients in and assist with basic questions. Accurately enter client information into the appropriate systems. Scan, upload, organize, and maintain client documents. Review information for completeness before forwarding files to tax preparers. Contact clients regarding missing documents or information when instructed. Maintain organized electronic and paper files. Assist tax preparers and office management with administrative duties. Maintain confidentiality of client tax, financial, and personal information. Keep the reception and front-office area professional and organized. Assist with other office duties as needed during tax season. Qualifications Previous receptionist, administrative, customer-service, or data-entry experience preferred. Strong computer and typing skills. Excellent attention to detail and accuracy. Professional verbal and written communication skills. Friendly and professional customer-service skills. Ability to multitask and stay organized in a busy environment. Dependable attendance and punctuality. Ability to handle confidential information appropriately. Comfortable learning new software and office procedures. Tax-office experience is helpful but not required. Schedule Candidates should have flexible availability during tax season. Some evening and/or weekend hours may be required during peak filing periods. What We're Looking For The ideal candidate is welcoming, dependable, organized, accurate, and comfortable interacting with clients from different backgrounds. Because our clients trust us with sensitive personal and financial information, professionalism, confidentiality, and attention to detail are essential. Screening Questions 1. How many years of receptionist, front desk, administrative, or data-entry experience do you have?

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Experience/number of years 2. Do you have experience working in a tax office, accounting office, financial-services office, or other professional office environment?

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Yes/No Preferred answer: Yes, but do not automatically reject if tax-office experience is not required. 3. Are you comfortable entering detailed client information into a computer system while maintaining a high level of accuracy?

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Yes/No Required answer: Yes 4. Are you comfortable handling confidential information, including Social Security numbers, income documents, identification, and other sensitive client information?

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Yes/NoRequired answer: Yes 5. Are you comfortable answering phones, greeting clients, scheduling appointments, and assisting multiple clients during busy periods?

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Yes/NoRequired answer: Yes 6. Are you available to work flexible hours during tax season, including evenings and/or weekends when needed?

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Yes/NoRequired answer: Yes — only if evening/weekend availability is truly required for the position. 7. Are you able to reliably commute to our office in Carencro, Louisiana for your scheduled shifts?

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Yes/NoRequired answer: Yes Application Instructions Please submit an updated résumé outlining your relevant customer-service, administrative, receptionist, or data-entry experience. Qualified applicants may be contacted for an interview. Zena's Tax Service is looking for someone who takes pride in providing excellent service, protecting client confidentiality, and helping our office run smoothly during a busy tax season. For the job title, I recommend "Front Desk / Data Entry Specialist - Tax Office" rather than simply "Front Desk." It tells applicants immediately what kind of environment they will be working in. For résumé requirement, select Yes. For application updates, have Indeed email you when candidates apply so you can respond quickly during hiring.

Pay:

$14.00 - $16.00 per hour Expected hours: No less than 32.0 per week

Benefits:

Flexible schedule

Work Location:

In person