Data Entry Clerk

Description We are looking for a detail-oriented Data Entry Clerk to join our team in Pittsfield, Massachusetts. This role requires someone who excels in accuracy, organization, and efficiency while handling high volumes of information. As a Long-term Contract position, this opportunity offers stability and the potential for growth within a dynamic and supportive environment.

Responsibilities:

• Accurately input and update data into various systems and databases, ensuring consistent accuracy and attention to detail.
• Respond to inbound calls from customers, addressing inquiries related to bank accounts, payments, and online banking services.
• Assist customers with issues such as resetting online banking credentials, setting up e-statements, and processing check orders.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Compile and file reports related to unauthorized electronic activities on customer accounts.
• Cross-sell and refer banking products and services to customers to meet their needs and strengthen relationships.
• Maintain compliance with banking regulations, policies, and procedures to ensure ethical standards are upheld.
• Provide backup support to senior team members, assisting with the mentorship and training of new hires.
• Prepare correspondence and documentation to support customer resolutions and ensure smooth communication.
• Participate in bank initiatives and sales campaigns to promote services and drive engagement. Requirements
• Minimum of 1 year of experience in data entry or a related field.
• Proficiency in numeric and computer data entry with strong typing skills.
• Familiarity with the banking industry and customer service practices.
• Ability to handle inbound customer calls and provide exceptional service.
• Strong problem-solving skills to address and resolve customer inquiries effectively.
• Self-starter with excellent organizational and time management abilities.
• Knowledge of banking systems and online services is advantageous.
• Commitment to maintaining compliance with industry regulations and ethical standards.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .