Data Entry Clerk

We are looking for a detail-oriented Data Entry Clerk to join our team in Pittsfield, Massachusetts. This role requires someone who excels in accuracy, organization, and efficiency while handling high volumes of information. As a Long-term Contract position, this opportunity offers stability and the potential for growth within a dynamic and supportive environment.

Responsibilities:

• Accurately input and update data into various systems and databases, ensuring consistent accuracy and attention to detail.
• Respond to inbound calls from customers, addressing inquiries related to bank accounts, payments, and online banking services.
• Assist customers with issues such as resetting online banking credentials, setting up e-statements, and processing check orders.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Compile and file reports related to unauthorized electronic activities on customer accounts.
• Cross-sell and refer banking products and services to customers to meet their needs and strengthen relationships.
• Maintain compliance with banking regulations, policies, and procedures to ensure ethical standards are upheld.
• Provide backup support to senior team members, assisting with the mentorship and training of new hires.
• Prepare correspondence and documentation to support customer resolutions and ensure smooth communication.
• Participate in bank initiatives and sales campaigns to promote services and drive engagement.