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Savvy Staffing Solutions, LLC
Data Entry Clerk and Customer Service Representative
Career Insights for Data Entry Clerk
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Scorecard
Based on Massachusetts data
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What they do
A Data Entry Clerk types or scans information into a computer to create databases, programs or summary data reports. Transcribes handwritten information from order forms, receipts or other documents to type into a computerized record, or enters data for medical records, or enters data in code to update company websites.
$45,939 / year median in Massachusetts
-32% projected decline
Job Description
Job Summary We are looking for a dedicated Data Entry Clerk and Customer Service Representative to join our dynamic team. This role involves accurately inputting and managing data across various databases and ERP systems while providing exceptional support to our customers. The ideal candidate will possess strong computer skills, organizational abilities, and a commitment to confidentiality. This position offers an opportunity to contribute to efficient data management processes and deliver outstanding service in a fast-paced environment. Responsibilities Enter and update data accurately into Excel spreadsheets, database systems, and ERP platforms, ensuring consistency and integrity. Manage data collection, transcription, and data entry tasks with high attention to detail. Handle customer inquiries via phone, email, or chat professionally, providing timely and accurate information. Maintain confidentiality of sensitive information while managing customer records and internal data. Use productivity software such as Microsoft Office, Word processing, and spreadsheets to prepare reports and documentation. Perform order entry tasks efficiently using 10 key typing skills and office experience. Organize files systematically, including filing physical documents and digital records for easy retrieval. Analyze Excel data using pivot tables and basic math skills to support reporting needs. Assist with clerical tasks such as copying, scanning, and filing documents as needed. Support team members with administrative duties to enhance overall productivity. Qualifications Proven experience in data entry, clerical work, or administrative roles with a focus on accuracy. Proficiency in Microsoft Office applications, especially Excel (including data analysis with pivot tables) and Word processing. Familiarity with database systems, ERP software, and order entry processes. Strong computer skills with the ability to handle multiple software platforms efficiently. Excellent organizational skills with a keen eye for detail. Ability to handle confidential information responsibly. Basic math skills for data verification and analysis tasks. Previous customer service experience demonstrating effective communication skills. Knowledge of 10 key typing techniques and transcription is preferred. Demonstrated ability to prioritize tasks in a fast-paced environment. This position is an excellent opportunity for individuals seeking meaningful work that combines technical proficiency with customer engagement. We welcome applicants committed to accuracy, confidentiality, and delivering exceptional service.