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MA
Mobile Air Climate Systems Association
(Bilingual) Customer Service & Data Entry Specialist
Career Insights for Data Entry Clerk
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Based on Pennsylvania data
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What they do
A Data Entry Clerk types or scans information into a computer to create databases, programs or summary data reports. Transcribes handwritten information from order forms, receipts or other documents to type into a computerized record, or enters data for medical records, or enters data in code to update company websites.
$43,122 / year median in Pennsylvania
-37% projected decline
Job Description
(Bilingual) Customer Service & Data Entry Specialist Position Summary We are seeking a detail-oriented, organized, and customer-focused Bilingual (English and Spanish) professional to support customer service operations, data entry, and administrative processes. The ideal candidate should be comfortable handling a high volume of phone calls, accurately entering data, learning internal systems, and following established procedures with minimal supervision. Required Qualifications Bilingual in English and Spanish (written and verbal). Previous experience in Customer Service, Administrative Support, or Data Entry. Strong verbal and written communication skills. Excellent attention to detail and accuracy. Ability to manage multiple tasks while maintaining quality. Strong organizational and time management skills. Professional phone etiquette. Ability to work independently and as part of a team. Willingness to learn new systems and procedures quickly. Preferred Qualifications Experience with CRM or database systems. Experience maintaining customer records. Experience documenting customer interactions. Microsoft Office proficiency, especially Outlook and Excel. Primary Responsibilities Answer incoming customer calls and provide accurate information. Create and maintain individual and company accounts Enter detailed notes and tracking information Manage and update the Call Log accurately. Research customer accounts and resolve routine inquiries. Follow internal procedures and company policies consistently. Escalate complex issues when appropriate. Core Competencies Customer Service Excellence Data Accuracy Attention to Detail Problem Solving Adaptability Organization Professional Communication Confidentiality Reliability Team Collaboration Continuous Learning Success in This Role A successful candidate consistently demonstrates: High accuracy in data entry. Professional and courteous customer interactions. Ability to work independently after training. Strong judgment in following established procedures. Reliability, consistency, and a positive attitude. Commitment to continuous improvement and teamwork. If you are detail-oriented, customer-focused, and eager to contribute to a dynamic team, we encourage you to apply!