Overview:

Are you eager to launch a dynamic new career where your strong work ethic and attention to detail will be highly regarded as valuable assets to the organization? ServiceLink, the unrivaled leader in the mortgage industry, seeks an individual with advanced multi-tasking and organizational skills for the position of Quality Assurance Reject Resolution Clerk. The ideal candidate will show initiative, take action, and maintain ownership of quality work. If you are confident in your ability to promote our high standard of excellence and advance our Serve First culture, we encourage you to apply today. This is an exciting time to join and grow with ServiceLink, where those with ambition and the drive to learn enjoy rapid advancement potential. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will… Research and resolve discrepancies. Communicate with outside agencies, notaries, clients and borrowers. Review Work In Progress reports to ensure completion of assigned work. Address inquiries from clients, borrowers, agents, and internal staff professionally and in a timely manner.

WHO YOU ARE

You possess … High School diploma or equivalent preferred. Typing/Data Entry skills, 35 wpm to 50 wpm with a 95% accuracy rate. Good communication and customer service skills.

Responsibilities:

Research and resolution of discrepancies. Knowledge of client, vendor and borrower requirements. Communication with outside agencies, notaries, clients and borrowers. Review Work In Progress reports to ensure completion of assigned work. Address inquiries from clients, borrowers, agents, and internal staff professionally and in a timely manner. Printing reports from established databases. Maintaining accurate records and logs. Reviewing all documentation for 100% accuracy. Knowledge of client, vendor and borrower requirements. Perform duties and responsibilities in a timely manner. Maintain open communication with team members and upper management. Complete Daily Production Reports. Perform all other duties as assigned

Qualifications:

High School diploma or equivalent preferred. Typing/Data Entry skills, 35 wpm to 50 wpm with a 95% accuracy rate. Possess good communication and customer service skills. Knowledge of personal computers and Microsoft desktop applications. The ability to obtain factual information and present in an objective manner.