The Onsite Moderator / Collection Lead oversees day-to-day onsite project operations to ensure data collection is safe, consistent, and meets quality standards. This role trains and supports collectors, manages onsite logistics, and partners closely with the remote project management team to provide visibility into onsite activities, progress, and challenges.
Main Responsibilities:
Oversee onsite collection activities to ensure compliance with project procedures, safety requirements, and quality standards. Onboard and train collectors, answer questions, observe performance, and provide timely, constructive feedback. Coordinate daily schedules, attendance tracking, project trackers, workspace readiness, and other operational needs. Reinforce onsite policies and help maintain workspace, equipment, and project information security and confidentiality. Communicate project expectations clearly and address issues promptly and professionally. Participate in early-stage candidate screening and onboarding; document performance or conduct concerns and partner with leadership and HR on coaching, corrective action, or offboarding decisions as appropriate. Coordinate pod assignments based on project needs, collector strengths, and quality trends in collaboration with the project management team. Provide regular updates to the remote project management team on collection progress, quality trends, staffing, and risks, escalating issues affecting safety, quality, or timelines. Monitor onsite supplies and equipment, identify procurement needs, and coordinate requests with the appropriate team. Provide floating moderator coverage during absences or staffing gaps to maintain collection continuity. Identify recurring challenges and suggest practical improvements to onsite processes, training, or communication.
Required Qualifications:
Experience in onsite operations, team leadership, moderation, research, data collection, or a related role. Strong communication and interpersonal skills, including the ability to provide clear, constructive feedback. Strong organizational skills and attention to detail, with the ability to maintain accurate attendance and project records. Ability to coach a diverse team and address performance or conduct concerns professionally. Ability to follow and reinforce detailed procedures, quality standards, and confidentiality requirements. Flexibility and responsiveness when project needs or staffing plans change.
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately put our customers and communities first We embrace changes and innovate courageously We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
