Summary Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Duties and Responsibilities Greet customers appropriately. Treat all customers in a courteous manner. Assists patients with kiosk sign-in, and ensures accuracy of same. Contacts clients to obtain patient orders. Handles customer inquiries. Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. Demonstrates organizational commitment and values of Company. Adheres to departmental and company policies. Reports on time to work, following attendance guidelines. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Use established protocols for reporting customer complaints. Ensures that HIPPA Compliance regulations are followed; uses test translation tables. Completes all required training. Assists with stocking of supplies. Other duties as required to meet the customer requirements. Completes special projects as requested by supervisor or manager.

Job Qualifications Required Work Experience:

One year customer service experience

Preferred Work Experience:

Keyboard/data entry and PC experience

Physical and Mental Requirements:

Prolonged standing/sitting Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time. Talking Vision - requires constant mental visual attention to details. Walking Balancing Bending/Kneeling Pushing/Pulling Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge:

Medical Terminology helpful, not required

Skills:

Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. Demonstrates good organization, communication, and interpersonal skills. Capable of handling multiple priorities in a high-volume setting. Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education:

High School Diploma or Equivalent Required;

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