Registration & Admissions Specialist

Description Job Title Registration & Admissions Specialist Location Fairbanks, AK, US Organization Name Health Services Job Summary Job Summary:

Job incumbent is responsible for collecting and maintaining patient demographics, registering new patients and verifying eligibility for services while providing excellent customer service and maintaining to strict adherence to all HIPAA and privacy regulations. Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.

Essential Functions Essential Functions:

This list is

ILLUSTRATIVE

ONLY and is not a comprehensive listing of all functions and tasks performed by incumbent(s).

Representative Duties:

Under general supervision of the Registration Manager, job incumbent will: 1. Greets and welcomes all visitors to the clinic in a courteous, helpful and friendly manner. 2. Determines purpose of visit and directs patients and visitors to appropriate area. Seeks nursing assistance for possible emergencies. 3. Perform admitting duties including explaining various forms such as Patient Rights, Medical Releases and Insurance. Explain the Privacy Act of 1974 (Policy and procedures) to new patients as it pertains to the release of their medical records. 4. Updates and verifies demographic information to include: addresses, telephone numbers, insurance benefits and emergency contact. 5. Registers new patients. This includes, but is not limited to, interviewing patients, entering data into computer system, collecting/verifying insurance information for billing, and obtaining necessary signatures and sociological data as required. 6. Scan documents into patients' electronic health record to include: registration forms, Duty to Warn, Consent and signature for treatment, Certificate of Indian Blood (CIB), Birth Certificate/Marriage Certificate, State ID or driver's license. 7. Refer patients to Alternate Resources to apply for alternate methods of funding. 8. Determine appropriate fees based on sliding fee scale. 9. Educate patients on the use of the Patient Health Portal. 10. Update all electronic health records. 11. Work with village CHA's on collecting registration information and review all village visits. 12. Check in patients for appointments and Urgent Care. 13. Insurance eligibility/verification; Contact insurance directly or through insurance portal; verify ID number, policy number, effective/term date, verify if medical/dental/pharmacy/vision - update all electronic health records. 14. On a rotating basis with other employees, may work occasional evenings, weekends, and/or holidays when necessary.

Other Responsibilities:

1. Perform other job-related duties as assigned.

Minimum Qualifications Minimum Qualifications:

1. High school diploma or GED equivalent. 2. Six months working in medical setting. 3. Three to five years related experience or administrative experience. 4. Must pass background check pursuant to the State of Alaska background check and federal Indian Child Protection and Family Violence Prevention Act requirements.

Knowledge, Skills and Abilities:

1. Strong verbal communication skills. Courteous and empathetic personality. 2. Must have working knowledge of computers with the ability to work in a Windows environment with various software programs such as Microsoft Office software and etc. Prefer experience with electronic health records. 3. Ability to work under pressure in small work space and handle multiple tasks. 4. Prefer one year public contact experience.5. Ability to maintain confidentially per the Privacy Act of 1974. 6. Possess good judgment about handling medical emergencies and behavioral problems.

Supervision:

This position has no supervisory responsibilities.

Supervision Physical demands:

Work is primarily active with standing, walking, stretching and bending. Must be able to lift at least thirty pounds, when carrying charts. Standing for extended periods of time required. Must be able to work evenings, when requested.

Summation Summation:

Job incumbent works in close proximity to other employees. Work is performed in a typical clinical setting. Must be able to maintain confidentiality of all client information as required by law.