Their job duties include:

providing support for claimants using the self-services computers for claim filing, accepting government-issued photo IDs and making sure they are attached to the Unemployment Insurance (UI) claim, accepting UI documents for processing, providing print outs to claimants needing proof of income for other assistance, assisting claimants with software access for their Reemployment Services and Eligibility Assessment appointment, processing documents for imaging, and other UI duties as assigned. The role requires a high level of accountability to ensure claimants are routed to the correct partners and that all job duties are completed in a timely manner. Success in this position depends on strong communication skills to effectively engage with staff, claimants, employers, UI Administration, and other UI units including UI Claims Processing, the UI Benefits Hotline, and UI Correspondence with a focus on efficiency and protecting the integrity of the trust fund. In addition, this staff member will ensure the triage form is completed to determine other partner services needed or requested and will provide this information to the Commerce Program Supervisor/Expert for this unit. This position requires on-site employment with no remote or hybrid options available. Preferred Qualification One (1) year experience working with the Unemployment Insurance program and intensive knowledge of UI system and program processes and terminology. Additionally, experience conducting business via telephone and/or email is a must. Preferred Knowledge, Skills, and Abilities Ability to develop, recommend, interpret, and apply policies and procedures.\nMust have good customer service skills - verbal and written.\nGood communication skills.\nGood research skills.\nGood critical thinking skills. Job Responsibilities and Expected Results Assisting claimants using self-service computers for UI purposes.\nAccepting government-issued photo ID and attaching to the claim through the ID Website.\nAccepting and processing UI documents.\nProviding printouts for claimants needing proof for income-based assistance.\nAssisting claimants with software access for their Reemployment Services and Eligibility Assessment (RESEA) appointment.\nResponds to inquiries and processes requests from other ADWS UI units including UI Claims Processing, UI Benefits Hotline, UI Correspondence, Automated Adjudication Systems (AAS), Benefit Accuracy Measurement (BAM), Contributions, and other units regarding individual claims or issues found.\nProcessing documents for imaging.\nInitiate the triage form for other partner services and route individuals to the correct partner.\nProvide report to Manager on triage activities.\nPerforms other duties as defined and assigned by UI Administration.\nPosition Information\n

Job Series:

Program Eligibility -

Career PathClassification:

Program Eligibility Specialist IClass Code:

PPE02

PPay Grade:

SGS05

Salary Range:

$47,397 - $70,148Job Summary\nThe Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

Primary Responsibilities\nReview and process applications for state assistance programs in compliance with established policies.\nVerify applicant information, including income, assets, residency, and household composition.\nMaintain accurate and up-to-date case records to support eligibility decisions.\nEnsure timely application processing and follow-up with applicants to gather required documentation.\nAssist in monitoring ongoing eligibility and renewal processes for program participants.\nProvide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.\nAssist clients in completing forms and gathering necessary documentation.\nRespond to inquiries and resolve concerns related to eligibility and program participation.\nEducate applicants on available resources and services to support their needs.\nEnsure adherence to state and federal regulations in eligibility determinations.\nIdentify potential discrepancies or inconsistencies in applications and escalate cases when needed.\nMaintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.\nPrepare reports and summaries as needed for internal review and audits.

Knowledge and Skills\nAbility to assess applicant information and apply program guidelines accurately.\nStrong attention to detail in reviewing documents and entering data.\nProficiency in basic computer applications and case management systems.\nAbility to explain complex policies to applicants in an understandable manner.\nAbility to prepare, present, and review oral and written information and reports.\nCapacity to prioritize tasks, handle multiple cases, and meet deadlines.\nAbility to analyze application issues and determine solutions.

Minimum Qualifications\nAt least one year of experience in customer service, administrative support, case processing, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications\nN/A\nOTHER

JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW

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