Position Number:

22104183

County:

Montgomery

Posting End Date:

August 10, 2026 The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act.

Preferred Qualifications:

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information\n

Job Series:

Program Eligibility -

Career PathClassification:

Program Eligibility Specialist IClass Code:

PPE02

PPay Grade:

SGS05

Salary Range:

$47,397 - $70,148Job Summary\nThe Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

Primary Responsibilities\nReview and process applications for state assistance programs in compliance with established policies.\nVerify applicant information, including income, assets, residency, and household composition.\nMaintain accurate and up-to-date case records to support eligibility decisions.\nEnsure timely application processing and follow-up with applicants to gather required documentation.\nAssist in monitoring ongoing eligibility and renewal processes for program participants.\nProvide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.\nAssist clients in completing forms and gathering necessary documentation.\nRespond to inquiries and resolve concerns related to eligibility and program participation.\nEducate applicants on available resources and services to support their needs.\nEnsure adherence to state and federal regulations in eligibility determinations.\nIdentify potential discrepancies or inconsistencies in applications and escalate cases when needed.\nMaintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.\nPrepare reports and summaries as needed for internal review and audits.

Knowledge and Skills\nAbility to assess applicant information and apply program guidelines accurately.\nStrong attention to detail in reviewing documents and entering data.\nProficiency in basic computer applications and case management systems.\nAbility to explain complex policies to applicants in an understandable manner.\nAbility to prepare, present, and review oral and written information and reports.\nCapacity to prioritize tasks, handle multiple cases, and meet deadlines.\nAbility to analyze application issues and determine solutions.

Minimum Qualifications\nAt least one year of experience in customer service, administrative support, case processing, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications\nN/A\nOTHER

JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW

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