Position Number:

22100241

County:

Jefferson

Posting End Date:

July 29, 2026 The Long Term Services and Supports (LTSS) Administrative Specialist works under general supervision and is responsible for performing a wide variety of tasks that are standard or regular support duties within an assigned department or program. This position is governed by state and federal laws and agency/institution policy. This position requires strong computer keyboarding skills, ability to operate the current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on the needs of the LTSS Units and are determined by management staff. Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, etc.)\nLifting up to 20 pounds, frequent stooping and bending, ability to sit for extended pe\nriods of time, extensive computer work utilizing Microsoft Office Suite, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information\n

Job Series:

Program Eligibility -

Career PathClassification:

Program Eligibility Specialist IIClass Code:

PPE03

PPay Grade:

SGS06

Salary Range:

$52,137 - $77,163Job Summary\nThe Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.

Primary Responsibilities\nReview and process applications for state-administered assistance programs, ensuring timely and accurate determinations.\nVerify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.\nMaintain case records and documentation in compliance with state and federal regulations.\nMonitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.\nIdentify potential discrepancies or fraudulent applications and escalate cases for further review.\nProvide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits.\nAssist clients with completing forms, gathering necessary documentation, and understanding their case status.\nAddress applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.\nEducate applicants on program policies and available resources to ensure full transparency.\nEnsure compliance with state and federal regulations governing program eligibility.\nConduct quality control checks and audits to maintain accuracy in eligibility determinations.\nGenerate reports and case summaries as required for internal review and audits.

Knowledge and Skills\nProficiency in data analysis, record management, and case processing systems.\nStrong problem-solving skills to assess and resolve eligibility issues effectively.\nAbility to interpret program policies and apply them to individual cases.\nAbility to prepare, present, and review oral and written information and reports.\nAbility to explain complex program requirements to applicants in a clear, professional, and compassionate manner.\nStrong focus on accuracy in reviewing applications, verifying documents, and maintaining records.\nAbility to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

Minimum Qualifications\nAt least two years of experience in eligibility determination, case management, social service administration, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications\nN/A\nOTHER

JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW

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