Contact Representative

At the Indian Health Service, Contact Representatives in Purchased Referred Care ensure patients receive timely access to medically necessary services. They determine eligibility, coordinate alternate resources, and safeguard limited healthcare funds while upholding federal regulations. You play a vital role in connecting American Indian and Alaska Native patients to care. USAJOBS Help Center - Update your resume now so it meets new resume requirements To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS

GS-07: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-06 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience reviewing and evaluating applications and supporting documentation to make eligibility determinations under established program guidelines. Experience researching applicable policies, analyzing documentation to resolve discrepancies, and making approval or denial decisions based on established criteria. Experience conducting interviews and coordinating with applicants, providers, or external agencies to obtain required documentation and independently manage assigned caseloads. Time In Grade Federal employees in the competitive service are also subject to the

Time-In-Grade Requirements:

Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.