Student Services Specialist (Enrollment Services)

Job Description Job Description Student Services Specialist (Enrollment Services) Job

ID322681

Location GateWay Community College Full/Part TimeFull-Time Regular/TemporaryRegular Hourly Rate $19.17-23.99/per hour; DOE Grade 109 Work Schedule Monday

• Friday, 8am
• 5pm; some evenings and weekends may be required

Summer Hours:

Monday

• Thursday, 7am-6pm Evenings and Weekends as needed Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Are you ready to join our talented, dynamic, student-centered team and make an impact? Are you passionate about student success? We are excited to be hiring for a Student Services Specialist role. The Student Services Specialist position provides one-stop student support services for the college in the areas of admissions, records, and registration. The person in this role will serve a variety of students, staff, faculty, and community members in all areas of enrollment.

Work Location:

Central City Campus

• 1245 East Buckeye Road Phoenix, AZ 85034 Essential Functions 40%
• Assist credit, non-credit, and clock-hour new and continuing students in person, over the phone, and via email with all enrollment services functions and processes, including, but not limited to, admissions, placement testing, registration, academic advisement, community education, and financial aid; review and determine residency; process lawful presence and ID authentication documentation; student ID card processing, tracking, and follow-up; MEID/password reactivation process; and scan and record documents in Laserfiche, Ul8, and Special Admissions applications.

20%

• Provide support to the call center and serve in primary front counter/welcome desk functions, delivering a high level of customer service and triaging student needs using multiple systems and software programs. Assist all visitors, college employees, and students with general questions, directions, and campus events. 15%
• Process and evaluate transcripts; determine equivalencies of transfer credit; respond to enrollment verification requests, program plan changes, and class permissions; respond to emails and online requests; and process documents/requests using Dynamic Forms. 15%
• Assist with special enrollment for Dual Enrollment, ACE, Gecko GEAR UP, GateWay Early College High School, etc. Answer incoming calls and chats; maintain and update information in CRM/Customer Relationship Management systems. 10%
• Monitor reports related to enrollment to ensure compliance with district and government requirements.

Perform other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office. B. One (1) or more years' experience working with software applications such as Peoplesoft (Student Information System), Dynamic Forms, Microsoft Office, Google forms/Google Suite, phone systems, etc. C. Experience working in a fast-paced, high volume, multi-tasking and/or team-oriented environment. D. One (1) or more years' experience providing customer service in a professional business setting (i.e. in person, over the phone, text or via email). E. Experience working with state or federal regulations, policies, and/or procedures as it relates to student services in a higher education setting. F. 1 year full-time relevant MCCCD experience during the previous two years (internal candidates ONLY) Special Working Conditions May be required to travel or be assigned to all GateWay locations May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs MCCCD does not sponsor individuals for any type of work visas