SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Eligibility Specialist I and II classifications typically receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III. Duties may include, but are not limited to, the following: (For Eligibility Specialist I, duties are performed at the entry level.) Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs Explains regulations, rules and policies to clients and apprises them of their rights, responsibilities and eligibility for participation in various public assistance programs and services Ensures accuracy and completion of application and declaration forms Resolves discrepancies by securing documentation, medical records and confirmation from other agencies Enters and retrieves numerical and narrative data and issues benefits from an automated computer system Determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform Explains a variety of plan options, costs and individual plan features through Covered California Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes Determines need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality Responds to questions and complaints of clients in person, by telephone, mail and/or email communication Provides pertinent forms and pamphlets to clients as required Identifies suspected fraud and makes referrals for investigation Makes referrals to social service workers as needed Participates in special projects, studies, work assignments and committees Prepares correspondence and reports Performs related duties as assigned

EMPLOYMENT STANDARDS

Note:

The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

Knowledge of:

General goals and purpose of public social services programs Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques Methods and techniques of conducting an investigative interview and information gathering Computer terminology and computer keyboard arrangement Modern office practices, methods and procedures Record keeping practices and procedures Principles of mathematical calculations Intricacies of health insurance plans, medical health plan options and associated terminology Regulations and rules regarding household filing status related to the Affordable Care Act Cultural and human behavior, including knowledge of self, to interact effectively with clients and staff Principles and practices of effective customer service Structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Modern equipment and communication tools used for business functions and program, project and task coordination Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information and/or prepare documentation Ability to: Apply the policies, procedures and programs of the County Social Services Department Apply the laws, rules and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs Identify available resources and communicate with others to obtain and verify information concerning eligibility Use fact finding techniques and perform in-depth and interactive interviewing Determine appropriate course of action in emergency situations Make referrals to appropriate agencies and social service programs Detect and evaluate potential fraudulent situations Analyze and interpret written, numerical and verbal data from various sources Utilize multiple electronic information, social services systems and analyze and interpret such information Enter and maintain data accurately and timely into a computerized system Navigate through computer screens and effectively use computer systems, software applications and modern business equipment to perform a variety of work tasks Identify when computer output is incorrect and make corrections Process cases manually as required Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness Function effectively in a system with strict deadlines and constant changes Read, understand, apply and explain complicated and detailed correspondence, reports, regulations and policy directives Perform a variety of mathematical computations accurately and rapidly Prepare clear, concise and accurate records and reports Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds Gather, record and correctly evaluate tax filing data, income and additional necessary information required for the determination of eligibility for one or more programs Explain health insurance plan options and plan details available to clients through theAffordable Care Act Review a variety of tax documents to obtain needed household filing information Explain health care reform tax credit implications to clients Refer clients to other community services as needed Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate Interact with people in a courteous manner in person, on the telephone, by mail or email Work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish and maintain cooperative working relationships with the public and staff Follow written and oral directions and instructions Pattern 1: One year full-time experience in an Eligibility Specialist Trainee classification in an Interagency Merit System (IMS) county; OR Pattern 2: One (1) year of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits and two (2) years of clerical work involving public contact; OR Pattern 3: Two (2) years of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits ; OR Pattern 4: Four (4) years of full-time clerical work involving public contact, interviewing, math computations, completion of forms or eliciting information from the public; OR Pattern 5: Graduation from an accredited four-year college or university. Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two and a half (22.5) quarter units equals six months of experience. The ability to speak, read and write Spanish in addition to English would be an asset in this position but is not a requirement. Employees who drive on County business to carry out job related duties must possess a valid CA Driver License for the class vehicle driven. The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check. Employees must have and show their original Social Security Card and a valid CA Driver License or CA State ID on the first day of work. Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification, and local law enforcement checks. Applicable agencies must conduct an investigation during the time of hire and ensure a reinvestigation is conducted 5 years from the date of the previous background investigation for each employee that has access to federal tax information.

EXAMINATION INFORMATION TRAINING & EXPERIENCE EXAMINATION - WEIGHTED 100

% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION A

departmental open eligible list will be established for the County of Monterey . The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

APPLICATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION MSS

reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications:

Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

ABOUT MONTEREY COUNTY

Located on California's picturesque Pacific Coast, the County of Monterey is blessed with mild weather year-round and is home to miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and a bountiful valley. With a population exceeding 400,000, the County is proud of its vibrant citizenry, great traditions, educational opportunities, and multicultural lifestyles. Boasting such world-renowned attractions as the spectacular Big Sur Coast, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals, and Pebble Beach - possibly the world's most famous golf course, it's easy to see why an estimated 4.3 million visitors a year make Monterey County their destination of choice. In addition to a thriving tourist trade, Monterey County's economy is largely based on a vigorous agricultural industry. Known as the 'salad bowl of the nation' the Salinas Valley provides fresh vegetables and salad greens to the entire country. California's 16th largest county also provides many educational opportunities for its residents including California State University at Monterey Bay, the Middlebury Institute of International Studies, the Defense Language Institute (DLI), Presidio of Monterey, and the Naval Postgraduate School (NPS). All these factors combine to make Monterey County a healthy, economically diverse region eager to foster and sustain an enriching lifestyle for its residents.

ABOUT MONTEREY COUNTY SOCIAL SERVICES DEPARTMENT

Monterey County Department of Social Services is seeking enthusiastic applicants, who genuinely care about the community and its members, to join its team. Monterey County Department of Social Services administers over seventy programs that daily serve an estimated 200, 000 residents of Monterey County. Department programs include Community Benefits (Public Assistance Eligibility), Family and Children's Services (Child Welfare Services), Aging and Adult Services (Adult Protective Services, IHSS, and Area Agency on Aging), CalWORKs Employment Services, Military and Veterans Affairs, and Community Action Partnership. Careers with the Department of Social Services offer the opportunity to promote the social and economic self-reliance of individuals and families served by providing essential resources and services to low-income families, veterans, vulnerable children and adults, and disabled individuals. Monterey County Department of Social Services welcomes, values, and encourages diverse voices, opinions, perspectives, and backgrounds to foster an environment where all viewpoints are appreciated. The Department currently has a team of approximately 850 dedicated members serving Monterey County residents. Monterey County is an Equal Opportunity Employer - Minorities, veterans, and persons with disabilities are strongly encouraged to apply. Benefit Summary Sheet \"K\"

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