Eligibility Specialist I/II

• Burney County of Shasta
• 2.8 Redding, CA Job Details Full-time $20.85
• $29.

92 an hour 1 day ago Qualifications Affordable Care Act (ACA) Income verification Phone communication Interviewing clients Writing skills Basic math Welfare eligibility determination In-person customer service Employee relationship building English Driver's License Health insurance knowledge Fraud detection Full Job Description

JOB THE CURRENT VACANCY IS IN THE SHASTA COUNTY HEALTH AND HUMAN SERVICES AGENCY ECONOMIC MOBILITY BRANCH

• BURNEY

OFFICE ORAL EXAM IS TENTATIVELY SCHEDULED FOR AUGUST 2026 SEE SPECIAL REQUIREMENTS SECTION REGARDING POSSESSION OF A VALID DRIVER'S LICENSE RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED FINAL FILING DATE

AUGUST 03, 2026, AT 5:00 PM

SALARY INFORMATION

Eligibility Specialist I:

$3,614

• $4,613 APPROXIMATE MONTHLY
• / $20.85
• $26.61 APPROXIMATE HOURLY

Eligibility Specialist II:

$4,063

• $5,186 APPROXIMATE MONTHLY
• / $23.44
• $29.92 APPROXIMATE HOURLY
• This position is in the United Public Employees of California
• General bargaining unit.

Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

ABOUT THE DEPARTMENT

The Shasta County Health and Human Services Agency (HHSA) partners with the community to protect and improve the health and wellbeing of Shasta County residents. HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. HHSA promotes optimal health for all. The frail, the abused, the mentally ill, and those without resources look to HHSA for services and resources to meet their basic needs, and to protect their health and safety. The Economic Mobility Branch provides assistance and services to individuals and families in the community. Through multiple locations in Redding, Anderson, Shasta Lake, Burney, and Enterprise, the branch provides initial and on-going eligibility determination services for public benefits such as CalFresh, CalWORKs, General Assistance and Healthcare Programs. The branch provides CalWORKs and CalFresh employment preparation and support services, breaking through barriers that may be hindering employment opportunities. We also have teams dedicated to administering homeless and housing services within the community, providing much needed help to our most vulnerable community members. Finally, the Economic Mobility Branch also provides referrals for individuals and families to other services within HHSA and for services provided by our community partners.

ABOUT THE POSITION

Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required. The person who fills this position will work in Burney California, but initial training will be held in Redding California; training may last as long as three months. All travel and transportation costs will be the employee's responsibility.

DISTINGUISHING CHARACTERISTICS

Eligibility Specialist I:

Working under close supervision, employees in this class receive in-service training and are given detailed instructions in the performance of routine duties related to eligibility for public assistance programs and caseload administration. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Eligibility Specialist II after one (1) year of satisfactory performance at the trainee level.

Supervision Exercised and Received:

Incumbents in the Eligibility Specialist I/II classifications receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.

Eligibility Specialist II:

Working under general supervision, Eligibility Specialist II is the journey level in the Eligibility Specialist series. Employees at this level are expected to manage a full, multi-program caseload independently, referring non-procedural questions to the supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Eligibility Specialist I, or if filled from the outside, require prior related experience. Eligibility Specialist II differs from Eligibility Specialist III in that the latter may provide lead direction and/or perform specialized assignments in areas such as quality control or fraud prevention, requiring an advanced level of technical knowledge.

Supervision Exercised and Received:

Incumbents in the Eligibility Specialist I/II classification receive supervision from an Eligibility Supervisor, and may receive lead direction from an Eligibility Specialist

III. IDEAL CANDIDATE

The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.

EXAMPLE OF DUTIES

Duties may include, but are not limited to, the following. For Eligibility Specialist I, duties are performed at the trainee level and for Eligibility Specialist II, duties are performed at the journey level: Performs interactive interviews in person or via the telephone to elicit eligibility information, obtain and/or verify financial, employment, tax, and personal demographic information and determine eligibility for public assistance programs and services; analyzes financial and eligibility information to determine initial or continuing eligibility for multiple public assistance programs; explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation; ensures accuracy and completion of application and declaration forms; resolves discrepancies by securing documentation, medical records, and confirmation from other agencies; initiates a total-household assistance case; enters and retrieves numerical and narrative data, and issues benefits from automated computer systems; determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzes the results; reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination; evaluates clients for and answers questions on Advanced Payment Tax Credits related to health care reform; explains a variety of plan options, costs, and individual plan features through Covered California; monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes; determines the need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly; organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; enters and maintains case records, including written narratives, forms, and computer documents in a clear and readable format; troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality; responds to questions and complaints of clients in person, by telephone, mail, and/or email communication; provides pertinent forms and pamphlets to clients as required; identifies suspected fraud and makes referrals for investigation; prepares correspondence and reports; participates in special projects, studies, work assignments, and committees; and performs related duties as assigned.

SUPPLEMENTAL INFORMATION

Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on August 03, 2026. A resume and/or cover letter will be accepted in addition to the application but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as "Refer to resume and/or cover letter," or "See attached resume and/or cover letter." The application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will not be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion in the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

Veterans' Credit:

Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran must provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) with the employment application on or before the final filing date. Applicants are encouraged to apply online at www.

ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office. Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345. Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting Fair Chance Act |

CRD. SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel 1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515