Client Retention Specialist (Legal Enrollment Defender) ACA Group - 3.0 Fort Lauderdale, FL Job Details Full-time $55,000 - $72,000 a year 2 hours ago Benefits Dental insurance Vision insurance Qualifications Customer communication Conflict de-escalation Full Job Description About ACA Group At ACA Group (America's Consumer Advocacy Group), our mission is to bring financial freedom and peace of mind to timeshare owners. We are an industry-leading, attorney-backed consumer advocacy firm proud to hold an A+ rating with the Better Business Bureau (BBB) and an Inc. 5000 recognition. To date, we have helped over 18,000 customers and saved over $2.8 million in timeshare debt relief. We use highly specialized legal teams to permanently and safely dismantle complex timeshare contracts, freeing families from endless maintenance fees. About the Role Are you an elite closer or high-performing sales professional who loves the psychological challenge of turning a "No" into a "Yes," but you are ready to escape the exhausting loop of cold calling? We are seeking a goal-driven Client Retention Specialist with a strong sales background to anchor our Client Services division. When a customer experiences second thoughts, buyer's remorse, or anxiety during their legal timeline, you are the strategic counselor who steps in. You will not handle basic IT bugs or answer routine billing questions. Instead, you will use your top-tier objection-handling, active listening, and relationship-selling skills to reinforce the massive financial relief our program delivers, alleviate consumer anxiety, and keep clients confidently on their path to timeshare freedom. What You Will Do Defend the

Enrollment:

Intercept and consult with at-risk clients considering cancellation, successfully re-selling the core value and necessity of our consumer advocacy services.

Overcome Elite Objections:

Confidently handle complex objections regarding the legal timeline, financial obligations, and high-pressure tactics used by timeshare resorts.

Educate and Reassure:

Articulate our proven, attorney-led strategy and our 100% money-back guarantee to rebuild ultimate trust and commitment.

Streamline Client Care:

Keep your energy focused purely on relationship management and retention by delegating formal legal updates or technical issues directly to our case management team.

Hit Performance Goals:

Track your wins using metric-driven data to hit net retention targets, lower customer churn, and claim maximum monthly bonus tiers.

Who You Are A Natural Closer:

You possess a background in high-ticket B2C/B2B sales, account management, consultative enrollment, debt relief, or timeshare exit.

Goal-Driven and High-Energy:

You thrive under numbers-based accountability, enjoy keeping score, and genuinely love the competitive satisfaction of a saved account. Highly Empathetic yet

Firm:

You can navigate emotionally charged customer interactions with exceptional control, active listening, and deep de-escalation poise.

A Strategic Thinker:

You read between the lines to diagnose the true root of customer hesitation and counter it with precise solutions. Qualifications 2+ years of experience in sales closing, corporate retention, or commission-incentivized customer preservation. Exceptional verbal communication, negotiation, and closing skills. Proven history operating within a metric-driven environment (utilizing CRM data tracking, sales pipelines, or clear performance goals). Ability to pivot quickly from compassionate de-escalation to assertive, logic-driven closing. Prior experience in consumer advocacy, financial services, debt settlement, or timeshare exit is highly preferred. [1]

Compensation, Perks & Benefits Stable Baseline Pay:

A competitive base rate of $22.00 to $26.00 per hour, protecting you from the unstable lows of commission-only positions.

Uncapped Earning Potential:

Monthly performance incentives tied directly to your contract save rate ($55k-$72k+ expected first-year On-Target Earnings).

Zero Outbound Prospecting:

Work entirely with an established customer base—no cold lists, no door knocking, and no digital cold pitching.

Corporate Stability:

Professional, growth-oriented office environment located in beautiful Fort Lauderdale, FL with extensive health, dental, and vision benefits. How to Apply If you are ready to wield your sales powers for the art of preservation, please submit your resume alongside a brief note outlining your most memorable or complex client "save."

Pay:

$55,000.00 - $72,000.00 per year

Work Location:

In person