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Harrison@floridarevenue.com.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
SO
State of Florida
CHILD SUPPORT CASE PROCESSING CONSULTANT - 73006903
Career Insights for Eligibility Specialist
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Scorecard
Based on Florida data
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What they do
An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
$44,207 / year median in Florida
+17% projected growth
Job Description
Requisition No:
881318Agency:
Department of RevenueWorking Title:
CHILD SUPPORT CASE PROCESSING CONSULTANT - 73006903
Pay Plan:
Career ServicePosition Number:
73006903Salary:
$39,960.00 - $50,708.52 / annuallyPosting Closing Date:
08/17/2026 Total Compensation Estimator ToolFlorida Department of Revenue Child Support Program Child Support Case Processing Consultant (Operations Analyst I) Tallahassee This is an Internal Agency Advertisement. The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.JOB SUMMARY
This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you.Your duties would include:
Mentoring and training to team members Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentationMINIMUM REQUIREMENTS
Currently employed with the Florida Department of Revenue. Two years of experience conducting research and analyzing information to make decisions. Experience coaching, mentoring, or training others. Two years of experience communicating with customers for the purpose of resolving inquiries. One year of Child Support Program experience interacting with customers via chat or contact center phone system.PREFERENCES
Preference may be given to bilingual Spanish and English speaking candidates.SPECIAL NOTES
An Alternative Screening Criteria will be used in lieu of a Skills Verification Test. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. This role is housed in Central Operations - Tallahassee.SALARY:
$39,960.00 - $50,708.52 / annuallyBENEFITS
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACTINFORMATION
William Harrison Jr, (850) 617-8089, William.Harrison@floridarevenue.com.
SCREENING DISCLAIMER
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.CANDIDATE POOL
Future vacancies may be filled from this advertisement for a period of up to six months.CRIMINAL BACKGROUND CHECKS
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.REMINDER
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.