We are looking for an Enrollment Specialist to support a high-volume insurance call center serving sales teams in Carrollton, Georgia. This Long-term Contract position is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and maintains precise records while handling frequent benefit-related inquiries. The role focuses on assisting internal sales partners with enrollment support, billing questions, and Medicare-related information, while adapting to fluctuating call demand and scheduled business hours that may include weekdays and some Saturdays.

Responsibilities:

• Respond to incoming calls from sales representatives and provide timely support for enrollment-related questions and account needs.
• Confirm coverage details, eligibility information, billing status, and copay information with a high level of accuracy.
• Document each interaction thoroughly in company systems to ensure complete and reliable records.
• Manage a steady volume of requests while maintaining professionalism during peak periods when call queues increase significantly.
• Support insurance product enrollment activities by guiding internal partners through required information and next steps.
• Use multiple computer applications efficiently to research member details, update records, and track case activity.
• Assist with operational changes and workflow updates as needed to help maintain service continuity during busy seasons.
• Follow assigned work schedules, including weekday shifts and occasional Saturdays, while remaining flexible with hours of operation.