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RH
Robert Half
Enrollment Specialist
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Based on Georgia data
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What they do
An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
$49,144 / year median in Georgia
+8% projected growth
Job Description
Description We are looking for an Enrollment Specialist to support a high-volume insurance call center serving sales teams in Carrollton, Georgia. This Long-term Contract position is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and maintains precise records while handling frequent benefit-related inquiries. The role focuses on assisting internal sales partners with enrollment support, billing questions, and Medicare-related information, while adapting to fluctuating call demand and scheduled business hours that may include weekdays and some Saturdays.
Responsibilities:
- Respond to incoming calls from sales representatives and provide timely support for enrollment-related questions and account needs.
- Confirm coverage details, eligibility information, billing status, and copay information with a high level of accuracy.
- Document each interaction thoroughly in company systems to ensure complete and reliable records.
- Manage a steady volume of requests while maintaining professionalism during peak periods when call queues increase significantly.
- Support insurance product enrollment activities by guiding internal partners through required information and next steps.
- Use multiple computer applications efficiently to research member details, update records, and track case activity.
- Assist with operational changes and workflow updates as needed to help maintain service continuity during busy seasons.
- Follow assigned work schedules, including weekday shifts and occasional Saturdays, while remaining flexible with hours of operation. Requirements
- At least 1 year of experience in customer support, call center operations, or a similar service-focused role.
- Prior exposure to Medicare, insurance billing, copays, or benefits verification is strongly preferred.
- Strong verbal communication skills with a detail-oriented, personable, and empathetic approach.
- Demonstrated accuracy in documentation and data entry across computer-based systems.
- Ability to remain effective and composed in a fast-moving, high-volume call environment.
- Reliable attendance and a consistent work history that reflects dependability.
- Comfort using technology and learning new systems quickly.
- Bilingual skills in Spanish or Korean are preferred.