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Technical Records Specialist 1
Career Insights for Eligibility Specialist
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Scorecard
Based on Idaho data
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What they do
An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
$55,414 / year median in Idaho
+20% projected growth
Job Description
at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Idaho Department of Insurance Applications will be accepted through 11:59 PM MST on the posting end date. The Idaho Department of Insurance ( DOI ) (https://doi.idaho.gov/) is seeking a Technical Records Specialist 1 in the Producer Licensing Section. Ideal candidates are those who are detail-oriented, organized, and self-motivated with excellent customer service skills. The selected candidate will be one of a four-member team working with the Producer Licensing Supervisor in the Company Activities Bureau. This Technical Records Specialist 1 position works with insurance professionals submitting applications for new and renewing licenses via an electronic system for over twelve different license types; assists vendors in maintaining compliant continuing education courses; provides information and education to customers on Licensing protocols and procedures in a professional and courteous manner. All positions in this section are cross-trained, which helps build skills and confidence to support the licensing team and Idahoans. Each team member performs work independently answering questions from insurance professionals by phone, email, etc. This role will have the support of a strong, cohesive team. The agency encourages staff growth and development as motivated staff members are encouraged to take paid trainings to receive industry-related designations.
EXAMPLE OF DUTIES
:
+ Checks and distributes daily mail for payments
+ Uses proprietary software to complete work in a variety of functional areas
+ Uses a digital filing system
+ Reviews website forms/templates and section transaction procedures for needed updates and may perform those updates
+ Develops and provides reports and correspondence
+ Consults with licensees and other sections of the department regarding licensing issues
+ Provides outstanding customer service by phone, in-person, and through email
+ Participates in meetings, trainings, industry conference calls, and webinars to learn about insurance topics
MINIMUM QUALIFICATIONS
(MQs):
Experience:
+ Monitoring a records system to identify and correct errors Typically gained by at least one (1) year of experience maintaining electronic or physical records systems including identifying, researching, and correcting errors to ensure data accuracy and integrity
+ Researching a variety of sources to resolve problems Typically gained by at least one (1) year of experience conducting detailed research and analysis of c To view full details and how to apply, please login or create a Job Seeker account