An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
The hourly range for this position is $23 - $25/hour
FT/PT:
Full-time (35 hours/week) Are you passionate about supporting the well-being of older adults? Do you want to make a meaningful difference in the lives of the 24,000 individuals we serve each year? If so, North Shore Senior Center could be the perfect place for you! We are currently looking for a dedicated Intake Specialist to join our team. As a "Best & Brightest" company to work for, NSSC is a nationally accredited 501(c)(3) nonprofit, committed to enhancing the lives of older adults across a broad spectrum of needs—from those living independently to those needing comprehensive care. Our wide range of services includes specialized dementia care, social services, educational and wellness programs, and volunteer opportunities, all designed to enrich the lives of older adults across the 26 communities we serve.
SUMMARY:
The Intake Specialist is responsible for the initial screening of Senior and Family Services clients, providing information and referrals to callers, assisting with distribution of screens for the Choices for Care program and a variety of administrative tasks.
DUTIES AND RESPONSIBILITIES
Gathers and accurately documents relevant information from potential clients in order to make first level assessments of need and eligibility. May provide information and referral sources. Collects the information required to complete next level assessments. Asks all the questions necessary to complete the National Aging Program Information Systems (NAPIS) form which is the foundation for the department's client and case records. Responds to phone and walk-in requests by providing information on programs or services and facilitates referral to services if needed. Classifies initial contact for potential client or referral source by completing a National Aging Program Information Systems (NAPIS) form, providing information and assistance and sending agency and program brochures as appropriate. Utilizes both internal and external resources to provide information for clients and Care Coordinators. Assigns clients to Care Coordinators using the Care Coordinator assignment rotation list. Completes Adult Protective Services (APS) Intake and forwards the reports to the APS Supervisor on the same day the report was taken. Maintains updated forms for all Senior & Family Services Department programs and ensures availability of needed forms. Collaborates with other Intake Specialists to complete reports requested by Senior & Family Services Department supervisors. Records minutes at Senior & Family Services Department staff meetings.
QUALIFICATIONS
Bachelor's Degree (BA) from four-year college or university preferred, or one to two years of related experience and/or training, or equivalent combination of education and experience At least one year of experience working with older adults Certificates, licenses and registrations preferred: Inform USA certification Computer skills required: Intermediate knowledge of standard computer programs including Microsoft Office Suite of programs Other skills required: Sensitivity to cultural diversity
FULL-TIME BENEFITS/PERKS
401(k) Employer matched 401(k) retirement savings plan Generous paid time off to maintain work-life balance Sick Time 12 Paid Holidays Comprehensive medical, dental, and vision insurance coverage Employer Paid Life Insurance Short-term Disability Insurance Employer Paid Long-term Disability Insurance Flexible spending and health savings accounts Access to employee assistance programs Employee discounts Mileage reimbursement Professional development opportunities Referral bonus program Tuition reimbursement Diverse and inclusive workplace Positive work culture Free membership to
NSSC Fitness Center EOE:
North Shore Senior Center is an equal opportunity employer; applicants are considered for all positions without regard to race (including traits associated with race including, but not limited to, hair texture and protective hairstyles such as braids, locks and twists), color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital status, parental status, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state or local law.
Pay:
$23.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Gym membership Health insurance Health savings account Life insurance Paid sick time Paid time off Pet insurance Prescription drug insurance Referral program Tuition reimbursement Vision insurance Application Question(s): What is your desired salary range?
Education:
Bachelor's (Preferred)
Experience:
working with older adult population: 1 year (Required)
