Responsibilities:

Serve as a primary point of contact for individuals, family members, and community professionals, providing responsive and respectful support throughout the enrollment journey.
Build a strong working knowledge of pooled and standalone special needs trusts, along with related future-planning resources for people with disabilities and their families.
Translate trust-related information into simple, easy-to-understand guidance so prospective beneficiaries and their support networks can make informed decisions.
Oversee the full intake and onboarding process for new beneficiaries by gathering required paperwork, tracking outstanding items, and keeping enrollment steps on schedule.
Partner with leadership as needed to review new referrals, address onboarding obstacles, and help coordinate assignment of accounts to the appropriate service coordinator.
Monitor inbound calls, emails, and other requests to identify common questions, referral patterns, and emerging service needs, then communicate those trends to the team.
Maintain accurate records for new beneficiary accounts, including service coordinator assignment details, investment selection information, welcome materials, and related documentation.
Support smooth communication across departments to ensure new account information is shared accurately and follow-up actions are completed in a timely manner. Requirements
At least 3 years of customer service or enrollment experience within a nonprofit, healthcare, or human services setting.
Strong proficiency with Microsoft Office applications, including Outlook and Excel.
Demonstrated ability to manage inbound & outbound communications, data entry, document tracking, and customer account support with accuracy.
Excellent verbal and written communication skills, with the ability to work collaboratively across teams and with external stakeholders.
Strong organizational, time management, and follow-through skills, along with close attention to detail.
Experience supporting individuals with disabilities is preferred.
Bilingual verbal and written communication skills are a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking \"Apply Now,\" you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . 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