Staff Dual Enrollment Assistant

Staff Dual Enrollment Assistant Southwestern Michigan College - 4.1 Dowagiac, MI Job Details 1 day ago Qualifications Customer inquiry handling Associate's degree

Full Job Description Posting Number:

20111183-2

Job Category:

Staff Job Description Summary:

The Dual Enrollment Assistant provides administrative and operationalsupport for the Dual Enrollment/Early College department by assisting students through the dualenrollment application and registration process and managing enrollment-related records andrequests. Responsibilities include distributing academic warnings and enrollment reports,processing schedule change requests, maintaining and updating program materials, codingstudent information in the CRM, preparing academic awards, supporting new student orientationprograms, and assisting with a variety of departmental initiatives to ensure efficient programoperations and student success.

Required Qualifications:

Associate degree Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment

Preferred Qualifications:

Bachelor's degree Experience working in higher education or K-12 Environments Familiarity with dual enrollment programs and student onboarding processes Experience with

Salesforce and Banner Other Information:

Essential Duties and Responsibilities:

Assists the Director of Dual Enrollment with managing the day-to-day operations of the Early College Program. Manages the dual enrollment inbox, including processing schedule change requests and handling inquiries. Maintains accurate, timely student records and updates student coding within the Customer Relationship Management (CRM) system. Submits weekly enrollment and academic warning reports to K-12 school partners. Assist students with the dual enrollment application process. Assists with the pre-registration of dual enrollment students during peak periods in March and October. Assists with the coordination, setup, and execution of new student orientations, particularly during major sessions in August. Provides staffing coverage at the Niles campus and works major admissions events, supporting the Event Coordinator as needed. Updates and maintains dual enrollment program materials. Prints and distributes academic awards and completion certificates. Supports the team by assisting with various departmental activities and projects as requested. The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor. Special Instructions to

Applicants:

To apply, visit https://swmich.peopleadmin.com/postings/5323 jeid-c8f1206fb26a8648a0a892a3fb9849e9