DME Coordinator

The Intake Specialist plays a critical role in ensuring smooth and compliant onboarding of patient referrals. This position is responsible for accurate and timely data entry, coordination with referral sources and patients, verification of documentation, and collaboration across internal teams. Intake Specialist schedules may vary based on branch needs. Essential Functions & Responsibilities Accurately enter referrals within required timeframes while meeting productivity and quality standards. Communicate with referral sources, physicians, and office staff to secure required documentation and signatures. Partner with leadership to confirm appropriate inventory, equipment, and services for each patient. Communicate with patients regarding financial responsibility; collect payments and document appropriately. Review medical records for non-sales-assisted referrals to ensure compliance prior to service delivery. Follow company procedures to determine appropriate shipping and delivery methods. Answer inbound calls promptly and provide effective assistance. Apply expert knowledge of payer guidelines to evaluate clinical documentation and determine qualification criteria. Obtain compliant documentation from referral sources in a timely manner to support the referral process. Update patients when documentation is incomplete or does not meet payer standards, and offer alternative options when appropriate. Collaborate with the sales team to secure required documents and support referral source relationships. Navigate multiple EMR systems to obtain clinical documents and information. Work closely with the insurance verification team to ensure accuracy for patient benefits and billing. Participate in on‑call rotation during non‑business hours per company policy. Skills & Competencies Ability to interact professionally with patients, referral partners, and internal staff. Strong analytical, decision‑making, and problem‑solving skills with high attention to detail. Excellent verbal and written communication skills. Strong customer service mindset and telephone etiquette. Proficient in Microsoft Office and comfortable learning new technologies. Ability to manage multiple priorities in a fast‑paced environment. Able to follow written, verbal, and diagrammatic instructions. Ability to work independently and collaboratively. Technical aptitude with an understanding of system workflows and data flow between applications.

Education & Experience Required:

High school diploma or equivalent Relevant experience in healthcare administration, insurance, billing, customer service, call center operations, or similar fields

Preferred:

Associate's degree in Healthcare Administration, Business Administration, or related field Experience within healthcare organizations, pharmacies, HME, DME, Medicare-certified services, or insurance‑billing environments Employee Value Proposition (EVP) This role is an excellent opportunity for individuals exploring career paths in healthcare administration. It is especially well‑suited for recent graduates or candidates with strong call center experience who want to gain healthcare exposure. The role is offered as a four‑month contract, with potential (but not guaranteed) conversion to full‑time based on business needs and budget availability. Work Environment & Physical Demands Extended periods of sitting at a computer workstation; repetitive typing required. Occasional standing, bending, and lifting up to 10 pounds. Professional office environment with periods of high urgency during authorization deadlines or appeals. Requires proficiency with computers, payer portals, EMR systems, and healthcare software. Must maintain confidentiality and demonstrate strong attention to detail. Requires professional communication skills for interaction with payers, providers, and internal teams. Ability to work independently and remain focused with minimal supervision. May require extended hours during peak workloads. Job Type & Location This is a Contract to Hire position based out of Springfield, MO. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Springfield,MO.

Application Deadline This position is anticipated to close on Apr 6, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.