Aging and Disability Resource Center (ADRC) Specialist

Eastern Area Agency on Aging is seeking an Aging and Disability Center Resource Specialist to join our Community Services team. The Resource Specialist is a full time position at 35 hours per week. It is a dynamic and rewarding role for helping older adults, individuals with disabilities, and caregivers navigate complex service systems, community resources, and benefit programs. As an Resource Specialist, you will act as a vital link, presenting all available options to consumers so they can make independent, informed decisions about their health and independence. As an ADRC Specialist, you will:

Screen & Assess:

Conduct effective screenings (primarily by phone, but also in person) to identify needs, provide options, and assist consumers in accessing services.

Navigate Benefits:

Explain programs, benefits, and potential waitlists; provide necessary applications and forms to help consumers secure the support they need.

Coordinate Care:

Link consumers to in-home or community-based resources, often "thinking outside the box" to find informal or non-publicly funded solutions.

Manage Data:

Accurately record all client demographics and referrals in the database in accordance with federal requirements.

Collaborate & Advocate:

Consult with staff across all departments and programs to provide holistic support and develop informal support networks within the community.

Professional Growth:

Once eligible, complete all training requirements for the Inform

USA CRS-A/D

certification.

What We're Looking For Experience:

At least 1 year of direct, hands-on experience in case management, social services, care coordination, or a related non-profit role.

Education:

High School Diploma or GED required; Obtain Inform

USA CRS-A/D

Certification (paid by the agency).

Skills:

Strong problem-solving, mediation, and negotiation skills. You must be able to write accurate progress notes and present information clearly to the public.

Tech Savvy:

Ability to use Microsoft and Google programs, operate a multi-line phone system/headset, and learn the agency's data system.

Physical/Travel:

Must have a valid driver's license and proof of vehicle insurance, along with reliable transportation in order to meet job requirements.

Personal Attributes:

A positive first impression, the ability to maintain ethical social work boundaries, and a desire to work both independently and collaboratively. What We Offer Generous paid time off starting at 4 weeks per year, 13 paid holidays, and paid inclement weather days Health insurance with up to 95% employer contribution Dental, vision, life, and disability insurance 403(b) retirement plan with up to a 4% match Full time, hybrid position at 35 hours per week with starting salary of $18/hr Join us in making a difference! Visit our employment page at https://eaaa.org/employment/. Contact Heidi Thomas, HR Manager, at hthomas@eaaa.org with questions. Eastern Area Agency on Aging is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

Hybrid remote in Calais, ME Aging and Disability Resource Center (ADRC) Specialist 3.3 3.3 out of 5 stars Calais, ME Hybrid work From $18 an hour - Full-time Eastern Area Agency on Aging 6 reviews From $18 an hour - Full-time Eastern Area Agency on Aging is seeking an Aging and Disability Center Resource Specialist to join our Community Services team. The Resource Specialist is a full time position at 35 hours per week. It is a dynamic and rewarding role for helping older adults, individuals with disabilities, and caregivers navigate complex service systems, community resources, and benefit programs. As an Resource Specialist, you will act as a vital link, presenting all available options to consumers so they can make independent, informed decisions about their health and independence. As an ADRC Specialist, you will:

Screen & Assess:

Conduct effective screenings (primarily by phone, but also in person) to identify needs, provide options, and assist consumers in accessing services.

Navigate Benefits:

Explain programs, benefits, and potential waitlists; provide necessary applications and forms to help consumers secure the support they need.

Coordinate Care:

Link consumers to in-home or community-based resources, often "thinking outside the box" to find informal or non-publicly funded solutions.

Manage Data:

Accurately record all client demographics and referrals in the database in accordance with federal requirements.

Collaborate & Advocate:

Consult with staff across all departments and programs to provide holistic support and develop informal support networks within the community.

Professional Growth:

Once eligible, complete all training requirements for the Inform

USA CRS-A/D

certification.

What We're Looking For Experience:

At least 1 year of direct, hands-on experience in case management, social services, care coordination, or a related non-profit role.

Education:

High School Diploma or GED required; Obtain Inform

USA CRS-A/D

Certification (paid by the agency).

Skills:

Strong problem-solving, mediation, and negotiation skills. You must be able to write accurate progress notes and present information clearly to the public.

Tech Savvy:

Ability to use Microsoft and Google programs, operate a multi-line phone system/headset, and learn the agency's data system.

Physical/Travel:

Must have a valid driver's license and proof of vehicle insurance, along with reliable transportation in order to meet job requirements.

Personal Attributes:

A positive first impression, the ability to maintain ethical social work boundaries, and a desire to work both independently and collaboratively. What We Offer Generous paid time off starting at 4 weeks per year, 13 paid holidays, and paid inclement weather days Health insurance with up to 95% employer contribution Dental, vision, life, and disability insurance 403(b) retirement plan with up to a 4% match Full time, hybrid position at 35 hours per week with starting salary of $18/hr Join us in making a difference! Visit our employment page at https://eaaa.org/employment/. Contact Heidi Thomas, HR Manager, at hthomas@eaaa.org with questions. Eastern Area Agency on Aging is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

Hybrid remote in Calais, ME