Bilingual Intake Specialist

Bilingual Intake Specialist Sul Lee Law Firm, PLLC Dallas, TX Job Details Part-time | Full-time $18 - $23 an hour 5 hours ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Microsoft Outlook English Korean Full Job Description Bilingual Intake Specialist (English / Korean Required) (REMOTE available) Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process — all while maintaining accurate records and following established internal procedures. You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!

Compensation:

$18 - $23

Hourly DOE Responsibilities:

Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly Schedule consultations between prospective clients and attorneys Conduct post-consultation follow-up calls to support the client retention process Enter and maintain accurate lead records in the firm's CRM system (training provided) Tag and document all calls and update lead status after each interaction Organize and save consultation notes; share with the legal team when a case is opened Ensure all client communication is documented in writing through the appropriate channels Follow internal intake procedures consistently and check in when something is unclear

Qualifications:

Fluent in English and Korean — both written and spoken Customer service or client-facing experience (retail, sales, hospitality, or similar) Outstanding communication skills, both written and oral Ability to effectively work with all levels of personnel within the organization and external clients Strong attention to detail and ability to follow multi-step processes accurately Organized, able to manage and prioritize multiple tasks at once Reliable and accountable — takes ownership and follows through Comfortable following established procedures and asking questions before acting independently Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus Nice to

Have:

Familiarity with CRM or case management tools Experience in a legal or professional services environment Customer Service/Call center experience

Benefit:

After 3-month Probationary Period Health, Dental & Vision Insurance PTO 401(k) and company match of 4% Professional development assistance About Company Founded in 2013, Sul Lee Law Firm is a business, commercial, and IP litigation law firm dedicated to providing practical, strategic legal solutions. With a growing team of attorneys and professionals, we are passionate about partnering with clients to navigate growth, manage risk, and achieve success, while cultivating a workplace that values professional excellence, diversity, and personal growth.