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Azura Credit Union

Chargeback Specialist

Pay: $24.56/hr

Posted: 1 week ago

Location: Topeka, KS (Hybrid)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/2/2026

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What they do

An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.

$49,948 / year median in Kansas

+17% projected growth

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Job Description

The Chargeback Specialist will be responsible for helping members by processing disputes and fraudulent charges on debit and credit cards. In addition, the Chargeback Specialist will handle all fraud related emails received from the fraud monitoring companies. Tact, diplomacy, confidentiality and discretion are essential elements of the job.

Duties:

Work directly with the cardholder to determine how to proceed with unauthorized charges on their debit or credit card. Complete dispute paperwork and obtain cardholders signature on document. Promptly rectify members account and maintain and balance spreadsheets. File the dispute with the appropriate party. Respond to Pre-arbitrations and Arbitrations and update EnFact in a timely manner.

Qualifications:

Twelve months of similar or related experience. Two-year college degree or equivalent experience. Strong communication skills. Strong attention to detail. Effective time management and organizational skills. Good follow through skill. Discretion and ability to keep information private and confidential. PC/Technology proficiency. Must be able to efficiently multi-task and prioritize work. Ability to work in fast-paced environment and to work well under stress. Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.

Pay:

From $24.56 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Parental leave Profit sharing Referral program Retirement plan Vision insurance