Contracts & Enrollments Specialist - Hybrid Schedule

Contracts & Enrollments Specialist - Hybrid Schedule Mansfield Oil Company United States, Georgia, Gainesville 1025 Airport Parkway (Show on map) Jul 01, 2026 The Contracts and Enrollment Specialist is a working member of the team who implements the MPG sales strategy, through supporting the sales team, and our customers with the contracting, onboarding, and enrollment of new and renewing customers as well as the internal setup within Mansfield systems and processes. This role includes responsibility for the enrollment of new meters and accounts, providing support for all customer care, billing and sales team members and serves as the operational point of contact for MPG customers in coordination for their enrollment to the utility. This role is dedicated to providing best-in-class customer service including relationship management, sales organization engagement, new business integration, business/technical support, data analytics, and high-level issue resolution. Responsibilities Enrollment and Onboarding Management Serve as a highly poised, professional, and courteous contact point for persons communicating with the utility in coordination for all enrollment of new meters or new enrollment into a Mansfield Power and Gas pool.
Ensure all seasonal customers are enrolled and dropped in an accurate and timely manner
Ensure all customer set-ups are timely and entered correctly into Utilibill with appropriate rates
Coordination with Sales and Customer Care to manage the month-to-month customer list
Contract auditing for new meters with renewing customers
Coordinate with various departments to ensure high level of operational issues are resolved completely and in a timely manner on behalf of the customer
Support sales team and pricing desk requests throughout sales cycle to compile prospective customer service location attributes
Work closely with sales integration to manage input and updates within onboarding system
Effectively present information and respond to questions from managers, clients, customers, and the general public in regard to issues or changes within the onboarding or enrollment process
Coordinate with Direct Sales, Supply and Customer Care Teams to ensure a seamless onboarding experience, service fulfillment and customer retention.
Ensure customers service quality, efficiency, and accuracy with all transactions; resolve customer complaints in a friendly and tactful manner; research and resolve complex customer issues and escalate as appropriate.
Collaborate with the Direct Sales reps
Maintaining and updating the core elements of Mansfield Natural Gas Enrollment guide with all current and upcoming future changes of policies and contacts
Compile, maintain and update documentation or customer database as necessary during the bid process
Assist in ensuring a smooth onboarding of any won bids with the operations team
Maintain accurate and complete data for assigned customer accounts and activities in billing system
Collection and maintaining of all Contract data for all individual customer and/or sites
Assist with contract countersignature and collecting record of contracting into the customer database
Collaborate with various departments to effectively manage terminated or dropped meters within the contract period to establish viability of termination fees to follow
Work surrounding special project which could include contract audits, system configuration, or additional report generation.
Work in conjunction with rest of commercial team in order to keep abreast of growth initiatives and help improve processes and execution. Reporting/Documentation Assisting management with updates and submission of weekly/monthly/ad hoc reporting including the SCAR
Complete and maintain accurate records of enrolled and missing enrollments with detailed reasoning to drive improvement and success forward
Generate confirmation or missed enrollment notices for both internal and external use Requirements Formal Education & Certification Bachelor's degree or equivalent experience Knowledge & Experience 5+ years business to business experience preferably in customer account management or account enrollment type of role
5+ years of experience maintaining data, generating reports and extracting data from operating systems
2+ years of Natural Gas experience
Intermediate Microsoft Excel, Access and Outlook skills Qualifications & Characteristics The ability to accept and take responsibility for all customer activity and interface
Ability to capture and document reporting requirements from multiple sources
Strong written, verbal and presentation skills
Strong analytical and problem-solving skills
The ability to multi-task in a fast-paced environment
The ability to work in a team environment
Proven ability to work effectively under pressure & meet deadlines.
Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
Ability to work well with all levels of internal management and staff, outside clients and vendors, and be a welcoming, forward-thinking, and self-motivated individual Work Environment 40-hour Hybrid Schedule once training is completed (3 days in office, 2 days remote)
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status