Enrollment Team Lead Detego Health Omaha, NE Job Details Full-time $19 - $27 an hour 12 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Incident Escalation Full Job Description Company Overview Detego Health's mission is to connect real-life needs with innovative product design, delivering affordable, approachable health care benefits that feel personal, while deeply understanding our members and partners to improve lives and redefine access to health care. We're looking for passionate people who want to make a difference and help us redefine access to health care for individuals and small businesses by delivering certainty, connection and significance where others won't. Ready to build something great together? Join a team that values growth, collaboration and the unique perspective you bring.

POSITION SUMMARY

The Enrollment Team Lead is the senior frontline resource and subject matter expert for Enrollment Services. This role guides daily workflow, handles escalations, and coaches the team, while still owning the most complex enrollment, eligibility, and member issues. The Team Lead partners with the Customer Service Manager and cross-functional teams on training, quality, and process improvement. Unless otherwise designated, this role has no formal supervisory authority. People-management, policy, compliance, and high-risk operational decisions go to the Customer Service Manager or designated leader. Key Responsibilities Advanced Enrollment & Case Resolution Perform all Enrollment Specialist I, II, and III duties at an expert level Serve as the team's primary escalation resource for complex enrollment, activation, eligibility, portal, ID card, renewal, distributor, and service recovery issues Own complex or sensitive cases from intake to resolution, including research, exceptions, and member communication Resolve failed, missing, delayed, unmatched, or quarantined eligibility records with Eligibility, Systems, Data, and distributors Team Coaching & Training Coach, mentor, and give real-time support to Enrollment Specialists Help the Customer Service Manager with onboarding, new-hire training, job shadowing, simulations, and knowledge checks Support QA reviews, calibration sessions, and documentation audits Workflow & Continuous Improvement Help monitor daily queues, prioritize workload, and review aging cases Track trends in call reasons, transfers, exceptions, and repeat contacts, and flag risks to leadership Find root causes of recurring issues and recommend corrective action Help maintain SOPs, scripts, knowledge articles, routing rules, and training materials Leadership Partnership & Compliance Act as the link between Enrollment Specialists and leadership on trends, risks, and team needs Support launch readiness, daily huddles, issue logs, and leadership summaries Promote compliance with HIPAA, privacy, documentation, and Enrollment Services scope boundaries Perform other related duties as assigned Qualifications 5+ years in healthcare customer service, health plans, TPA, benefits administration, managed care, enrollment, eligibility, or member services Experience mentoring, training, or coaching team members Proven success handling complex enrollment or member escalations across multiple stakeholders Advanced knowledge of health insurance enrollment, eligibility, activation, benefits, provider networks, and pharmacy benefits Proficiency with Microsoft 365 and CRM, enrollment, eligibility, or case management systems Experience with HealthVue, Salesforce, or E123 Prior team lead, senior specialist, quality, training, or operational lead experience Experience with eligibility file research, distributor operations, file validation, or exception management Experience rolling out new workflows, systems, queues, or member communications

Compensation & Benefits Compensation:

$19- $27

Work Location:

Omaha-based employees will work in-office or on a hybrid schedule.

Benefits:

401(k), 401(k) matching, Dental insurance, Employee assistance program, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance Detego Health is an equal opportunity employer