An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
Job Category Staff & Executive - Healthcare Overview Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In
FY2016, UBHC
treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. Posting Summary Rutgers, The State University of New Jersey, is seeking a Peer Support Specialist III PD for the Care2Caregivers within Rutgers University Behavioral Healthcare. Under direction, the Peer Support Specialist III will provide person centered, culturally competent, and "consumer friendly" services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller and responds by offering peer support and appropriate referrals and disposition. Assists the Care2Caregiver team. Among the key duties of this position are the following: Provides "customer friendly" services, taking initiative in engaging individuals served in an empathic and concerned manner. Provides direct care services consistent with philosophy of UBHC. Reviews service requests/referrals for all populations, and responds in accordance with prescribed departmental procedures. Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies. Maintains knowledge of Center and Unit policies and procedures. Demonstrates good work habits. Maintains knowledge of UBHC and unit policies and procedures.
FLSA:
Nonexempt Grade:
99H Salary Details 21.00 per hour
Minimum Salary:
15.92
Mid Range Salary:
50.00
Maximum Salary:
150.00 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs
Position Status:
Per Diem Standard Hours:
19.00 Work Arrangement This position may be eligible for a fully remote work arrangement.
Union Description:
Teamster Per Diem Payroll Designation:
PeopleSoft Terms of Appointment:
Staff - 12 month
Position Pension Eligibility:
None Minimum Education and Experience High School diploma or equivalent required. At least three (3) years of experience caring for an older adult with dementia and/ or significant medical issues. Of the three (3) years, two (2) years working with dementia patients and their families. Required Knowledge, Skills, and Abilities Demonstrated ability to use a computer to record services and other basic office functions. Demonstrated ability to work independently and as a member of a team. May be required to work nights and weekends. Preferred Qualifications Bilingual skills (English/Spanish) preferred. Physical Demands and Work Environment Ability to speak clearly and write proficiently. Hearing is essential. The ability to focus on the task at hand despite numerous interruptions. Must be able to sit for extended periods of time and document into an electronic contact record. May be required to lift up to 20lbs. Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Handles emergency or crisis situations.
