Shipment Setup Specialist

Shipment Setup Specialist Apply Now Applied To save a job sign in or get started

Job ID:

10214034 Posted today Back Pittsburgh, PA, US Contact Center High School or equivalent Full Time, Temporary $23.50 Experienced (Non-Manager) On-site Healthcare Services Second Shift (Afternoon) Pittsburgh, PA, US $23.50 Experienced (Non-Manager) Full Time, Temporary Healthcare Services On-site Contact Center High School or equivalent Second Shift (Afternoon) Apply Now Applied Job details

Shipment Setup Specialist Purpose:

The Shipment Setup Specialist is a professional client-facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, performing shipment set up, enrollment of patients into a safe return program, and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy.

Responsibilities:

Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support. Complete shipment setup in the non-commercial pharmacy dispensing system. Ensure all calls are documented in various computer systems following business standards. Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey. Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment setups. Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs. Provide concierge-level service to internal and external customers. Resolve any customer and client requests in a timely and accurate manner and escalate appropriately. Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines. Strong compliance mindset, demonstrating clear understanding of patient privacy laws, regulatory standards and adverse event reporting. Coordinate shipments to HCP offices through utilization of an online shipment portal. Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity. Other duties as assigned.

Required Qualifications:

High school diploma Minimum 4 years' experience in a pharmacy or healthcare setting Minimum 4 years' experience as a case manager or call center representative Ability to communicate effectively both orally and in writing with a focus on customer satisfaction Empathy, drive and commitment to exceptional service Ability to build productive internal/external working relationships Ability to proficiently use

Microsoft Excel, Outlook and Word Preferred Qualifications:

Undergraduate degree Bilingual Spanish speaking and writing 10214034 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Patient Shipping Specialist Pittsburgh, PA, US Full Time, Temporary $23.50 To save a job sign in or get started Pharmacy Patient Support Specialist Pittsburgh, PA, US Full Time, Temporary $23.50 To save a job sign in or get started Patient Shipping Specialist Pittsburgh, PA, US Full Time, Temporary $23.50 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.