at State of Vermont in Waterbury, Vermont, United States Job Description Overview The Department of Vermont Health Access (DVHA)'s Health Access Eligibility and Enrollment Unit (HAEEU) is seeking a qualified individual to join their dynamic call center team. Have the work/life balance you need with a Monday-Friday schedule and a supportive hybrid work environment. 12 paid state holidays, in addition to a robust benefits package. The Vermont Healthcare Services Specialist III (VHSS III) has the following responsibilities:

• Extensive interaction with customers addressing inquiries on complex issues via phone to assist with Healthcare eligibility, enrollment, and premium issues.
• Work closely with Health Care Services Specialists, Support Services Specialists, and other contractors as needed to assess and fix errors on customer's cases.
• Conduct, investigate, and research health care cases and communicate via phone with professional partners including Vermont Legal Aid and Care Providers.
• Complete all work within strict time frames ensuring accuracy.
• Analyze and interpret legal rules and policies as they apply to the entire case.
• Assist in resolving system communication errors with Vermont Health Connect Partner's systems based on the information discovered in the research.
• Manages a diverse caseload that varies in complexity and volume throughout the year.
• Take note of error trends that may contribute to

VHSS III

escalations and look for opportunities to improve information resources and business processes, to minimize customer and professional partner's issues caused by repetitive errors or misinformation, both human and system errors.

Mission:

The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion:

As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State:

Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Telework:

The Department of Vermont Health Access (DVHA) supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit. Environmental Factors Duties are performed in a standard office setting. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy. Work outside of typical business hours may be expected and incumbents might be required to appear in court, representing the State of Vermont. To view full details and how to apply, please login or create a Job Seeker account