Position & Program Overview:

An employee in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, medical records duties, TennCare enrollment coordination; may also perform some property and procurement or personnel duties. Key Responsibilities (but not limited to):

• Complies with and adapts to current state and federal program and policies and all applicable laws.
• Handles complaints, settles disputes and resolves grievances and conflicts with others.
• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
• Complies with all state and federal program guidelines, policies, and laws to determine eligibility for services.
• Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.
• Reviews documentation such as income, residency, identification, citizenship, and insurance information to determines if client qualifies for services based on information provided.
• Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.
• Conducts peer training for employees in areas as assigned.
• Maintains a positive, constructive, and cooperative communication with supervisors, peers or subordinates.
• Interacts with multiple computer software systems and websites to enter and receive information.
• Enters collected data into the Health Department management information systems (e.

g. EMR, PTBMIS, etc)

Education Requirements and Minimum Qualifications:

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work (medical/healthcare office experience is preferred).

Additional Benefits/Salary:

Salary:

Based on education and experience, with a minimum starting rate of $2,581 monthly or $30,972 annually. Full time Position, 37.5 hours weekly, Monday - Friday with occasional after-hours and weekend work. Includes travel reimbursement, paid leave (PTO), and paid holidays. The successful candidate will receive county-provided benefits in accordance with Fentress County policies, including retirement, medical, dental, and vision.

To apply:

Submit application on Indeed by Friday, August 14, 2026 , or a resume via email to Summer.

Matthews@tn.gov or deliver a hard copy of the resume to the Fentress County Health Department, 240 Colonial Avenue, Suite A, Jamestown, TN 38556. Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status, or any other category protected by state and/or federal civil rights laws.

Job Type:

Full-time Pay:

From $2,581.00 per month

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person