LTC Services Screener II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:

 LTC Services Screener II 

Job Title:

 LTC Services Screener II (CT) 

Agency:

 Health & Human Services Comm 

Department:

 CCSE Region 06 Eligibility Det 

Posting Number:

 17002 

Closing Date:

 06/04/2026 

Posting Audience:

 Internal and External 

Occupational Category:

 Office and Administrative Support 

Salary Range:

 $2,694.33 - $3,946.25 

Pay Frequency:

MonthlySalary Group:

 

TEXAS-B-11

 

Shift:

 Day 

Additional Shift:

Telework:

 Eligible for Telework 

Travel:

 Up to 25% 

Regular/Temporary:

 Regular 

Full Time/Part Time:

 Full time 

FLSA Exempt/Non-Exempt:

 Nonexempt 

Facility Location:

Job Location City:

 HOUSTON 

Job Location Address:

 1425 E 40TH ST 

Other Locations:

MOS Codes:

42SX,4C0X1 LTC Services Screener II (CT) Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services? If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

LTC Services Screener I:

Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Makes appropriate referrals to other program areas and to community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am - 5pm. Work includes operating a computer. May perform clerical duties on rotation. Essential Job Functions (EJFs):

• Answers the toll-free Intake Line for Region 06 CCSE. 
• Attends work on a regular and predictable schedule in accordance with agency leave policy. 
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints. 
• Operates a computer to document, update or inquire into case records. 
• Interviews consumers to assess potential eligibility for CCSE Services. 
• Serves as an advocate for individuals and agency representative in locating available resources and making referrals to community resources when appropriate. 
• Prepares report/record of each call received in order to provide management information on program operations. 
• Handles high volume incoming calls in a Call Center environment. 
• May perform clerical duties on rotation. 
• May perform other duties as assigned by Supervisor. Knowledge, Skills and Abilities (KSAs):
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Registrations, Licensure Requirements or Certifications:

Valid driver's license and insurance is required

Initial Screening Criteria:

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for meetings and trainings.
• Experience working in a fast-paced, high-volume, and high stress environment.
• Experience using email and other automated applications, such as Microsoft Office products. 
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application 
• Application indicating bilingual: English/Spanish preferred.

Additional Information:

Must be willing to attend trainings. Must be willing to travel including overnight stay as required. This position is included in a career track series and may be filled at any level within the career track dependent on the selected applicant's qualifications as they relate to career track promotion eligibility requirements. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.