Required Education:

• High school diploma or equivalent

Preferred Education:

• Associate degree with 2+ years' experience preferred.

Minimum Requirements:

• 4+ years of relevant professional experience required, or equivalent combination of education and experience.
• Basic computer navigational skills.
• Novice-level knowledge of Microsoft Office
• This position requires bilingual proficiency in the languages as specified.

Essential Duties and Responsibilities:

• Process specialized cases with a high degree of difficulty.
• Work and research appeals at supervisor discretion. Serve as SME on eligibility policy and processes for the team and understand the impact on other teams.
• Work closely with management and work groups to create and maintain work plan documents.
• Track the status and due dates of projects.
• Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
• Assist the training team during the last week of sandboxing to answer questions and assist new trainees as they transition to their team.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.