0 Saved Jobs Executive Assistant

Springfield, Massachusetts

Job Category Administrative

ID R21497 OVERVIEW

JOB

DESCRIPTION

HIRING PROCESS

CULTURE

BENEFITS

Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!

Overview

A career with us means you'll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Roger Crandall

CEO

"Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we're a company of people helping people in their time of need, and that spirit extends to the culture we've built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love."

Job Description

The Opportunity

Are you a proactive, highly organized professional who enjoys making an impact behind the scenes? MassMutual is seeking an Executive Assistant to serve as a trusted partner to the Head of Customer Care Centers and the Head of Inforce Services. In this highly visible role, you'll support two senior leaders, helping them stay focused on strategic priorities while ensuring day-to-day operations run smoothly. You'll be a key member of both leadership teams, building relationships across the organization, solving problems, and contributing to a positive employee experience. If you thrive in a fast-paced environment, enjoy managing competing priorities, and take pride in creating order from complexity, we'd love to hear from you.

The Team

Customer Care Centers and Inforce Services play a critical role in delivering exceptional experiences to MassMutual customers, policyholders, and advisors. We are a collaborative, high-performing team that values accountability, teamwork, innovation, and employee engagement. We support one another, celebrate successes, and create an environment where employees feel empowered to do their best work.

The Impact

As Executive Assistant, you'll be a trusted partner responsible for helping leaders and teams operate efficiently and effectively. You'll manage priorities, coordinate key activities, support organizational initiatives, and help foster a connected and engaging culture.

Key Responsibilities include but not limited to:

• Manage complex executive calendars and proactively resolve scheduling conflicts
• Coordinate travel, expenses, invoices, and vendor-related activities
• Plan leadership meetings, team events, offsites, and recognition programs
• Create presentations, reports, communications, and Excel-based materials
• Anticipate challenges and provide proactive solutions to support business operations
• Coordinate onboarding, employee moves, transfers, and new hire support
• Partner across teams on special projects and organizational initiatives
• Build strong relationships with stakeholders across all levels of the organization
• Help create a positive, inclusive, and engaging employee experience
• The Minimum Qualifications
• High school diploma or equivalent
• 4+ years of experience providing administrative support to senior leaders, executives, or leadership teams, or equivalent experience supporting complex business operations
• 3+ years of experience managing complex calendars, scheduling meetings, and coordinating across multiple stakeholders

The Ideal Qualifications Associate's or Bachelor's degree 5+ years of experience in an executive administrative role 1+ year of experience working in the financial services industry Collaborative approach, with the ability to perform routine administrative support proactively and provide assistance as urgent situations or ad hoc needs arise High level of attention to detail High level of organizational skills Experience preparing professional communications, presentations, reports, and meeting materials for leadership audiences

Experience coordinating travel arrangements, processing expenses, and supporting executive operations

Proficiency with Microsoft Outlook, Word, PowerPoint, Teams, and Excel in a professional environment

Demonstrated ability to handle sensitive and confidential information with discretion and professionalism

Demonstrated ability to manage multiple competing priorities, work independently, and adapt in a fast-paced environment

Strong ability to prioritize Strong ability to work autonomously in a collaborative environment Ability to make reasonable discretionary decisions What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset #LI-JLH3

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures

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MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range:

$73,000-$92,000