Part-Time Executive & Operations Assistant

We are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms. The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone. What You'll Do Executive Support Own and protect the founder's calendar; schedule, confirm, and reschedule meetings Triage email inboxes daily; draft replies; surface what needs attention Prep meeting agendas and capture notes; chase action items to close Manage personal admin overflow (travel, vehicle, document renewals) Outbound Calling (a meaningful part of this role) Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it) Appointment confirmations — day-before calls to confirm consultations and reduce no-shows Proposal follow-up — call open proposals to answer questions and move them to close Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs Past customer outreach — review requests, referral asks, repeat-business calls Franchise Operations Coordinate vendor payments through Bill.com (you prep, founder approves) Help run payroll cycles through Gusto Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records) Help plan and execute showroom events (design open houses, vendor partner events) Coordinate with our in-house crew eCommerce Operations Respond to Amazon Seller Central customer messages (