Account Representative & Executive Assistant

Account Representative & Executive Assistant

PRETORIAN LABS LLC

Cleveland, OH Job Details Full-time 2 days ago Benefits Health insurance Dental insurance Vision insurance Qualifications Meeting minutes Managing customer accounts Google Workspace Customer relationship building Customer retention Bachelor's degree in communications Identifying new business opportunities Upselling Bachelor's degree in business Executive administrative support Research Mid-level Client relationship development Asana Customer inquiry handling Cross-selling Salesforce Cloud Bachelor's degree Task prioritization Client services Project management software Communications Presentation creation CRM system proficiency Productivity software Managing executive calendars Proofreading Business Account management Escalation handling Travel scheduling 2 years monday.com Communication skills Time management

Full Job Description Description:

Account Representative & Executive Assistant Full-time On-site Reports to VP / Senior Executive We're looking for a highly organized, client-focused professional to fill a dual-function role supporting our executive team while managing a portfolio of key client accounts. This position is ideal for someone who thrives on variety, excels at building relationships, and brings sharp organizational instincts to everything they do. What You'll Do

ACCOUNT MANAGEMENT

• Serve as the primary point of contact for an assigned portfolio of client accounts
• Build and maintain strong, long-term relationships with clients to drive retention and satisfaction
• Identify upsell and cross-sell opportunities and work with the sales team to capitalize on them
• Respond to client inquiries, resolve concerns promptly, and escalate issues as needed
• Prepare and deliver regular account reviews, status reports, and performance updates
• Track account metrics and maintain accurate records in the CRM system

EXECUTIVE SUPPORT

• Manage complex calendars, schedule meetings, and coordinate travel arrangements for one or more senior executives
• Draft and proofread correspondence, presentations, and internal communications on behalf of the executive
• Prepare agendas, take meeting notes, and follow up on action items
• Handle confidential information with the utmost discretion and professionalism
• Organize and prioritize executive tasks, helping manage competing deadlines and priorities
• Assist with special projects, research, and ad hoc requests as they arise

What We Offer:

Competitive salary, Health & benefits Medical, dental, and vision, Growth opportunities, Clear path for advancement

Requirements:

QUALIFICATIONS

2+ years of experience in account management, client services, or an executive support role

• Exceptional written and verbal communication skills
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and office software (Google Workspace or Microsoft 365)
• Strong time management and multitasking ability
• High degree of professionalism and discretion.

YOU'LL STAND OUT IF YOU HAVE

• Experience in a hybrid client-facing and administrative role
• Familiarity with project management tools like Asana or Monday.com
• Comfort working directly with C-suite or VP-level executives
• Experience preparing executive briefing materials or board presentations
• A proactive, solutions-oriented mindset Bachelor's degree in business, communications, or a related field preferred