Front Desk & Executive Assistant (Office & Owner Support)

Front Desk & Executive Assistant (Office & Owner Support) Accent Homes Inc Alexandria, VA Full-time Inoffice About Accent Homes Accent Homes is a 50+ year, family-owned property management firm in Northern Virginia that treats rentals over $2,000/month like investments, so owners grow their wealth without getting dragged into daily management. We manage with a business mindset: clear math, strong communication, and serious owner protection (21day lease guarantee, tenant replacement, rent protection, damage and eviction coverage).

Our longterm target:

4,000 doors under management and a $150M syndicated portfolio. This role keeps the office and leadership organized so we can get there. The Role As our Front Desk & Executive Assistant , you are the first face and voice of Accent Homes and the person who keeps our broker and office organized.

You will:

Run the front desk: phones, visitors, mail, keys, basic office coordination Support owners, tenants, and vendors with clear, timely communication Keep the broker's calendar, inbox, and followups organized and moving You're not "just a receptionist." You are the hub that keeps owners, team members, and leadership on track. What You'll Do Front Desk & Office Support Answer and route incoming calls; greet visitors, vendors, and delivery drivers Manage mail, packages, keys, and general office organization Confirm nextday appointments (owners, tenants, vendors, inspectors) Keep the lobby and front desk area looking professional Owner / Tenant / Vendor Support Send and respond to basic emails using company templates Help prepare and send management agreements, renewal packets, and notices Log calls and notes into our systems (Follow Up Boss, LeadSimple, RentManager) Make sure documents are complete, signed, and filed correctly Executive Assistant to Broker Manage the broker's calendar: schedule, reschedule, and protect focus time Prepare simple summaries and reminders for upcoming meetings Track followups and "open loops" so nothing falls through the cracks Help with light personal admin related to the business (travel, meetings, etc.) Systems & Reporting Keep contact information and stages updated in our CRMs Run simple weekly reports (calls, voicemails, appointments, basic metrics) Help improve checklists and templates as you see patterns What Success Looks Like After ramp, success looks like: 95%+ of calls answered live during business hours Voicemails and front desk messages returned within the same business day No owner/tenant/vendor email sitting unanswered for more than 24 hours Broker's calendar is accurate 2+ weeks out with no missed commitments Documents are errorfree, signed, and filed the same day they're completed Who You Are 1-3+ years in an administrative, receptionist, office coordinator, or assistant role Comfortable on the phone, in person, and over email Highly organized; you like checklists, calendars, and finishing tasks Confident with computers (email, calendars, basic spreadsheets; we'll train on our software) Based in Northern Virginia and able to work onsite in Alexandria fulltime How We Operate Our core values: Driven

• You move fast and push through challenges. Coachable
• You seek feedback and apply it. Innovative
• You look for better ways to support the team and owners. Loyal
• You take care of our owners, partners, and team. Do the Right Thing
• You align with client goals and own the experience.

Compensation & Benefits Salary:

$48,000

• $52,000 per year , depending on experience

Performance Bonus:

Up to $2,000

• $3,000 per year based on clear metrics

Benefits:

Employer-supported medical, dental, and vision coverage 401(k) with company match after your ramp period Monthly JOONstyle wellness & learning stipend Paid time off and company holidays If you want to be the organized heartbeat of a growing property management company and help us deliver a "zerohassle" experience for NOVA owners, apply.