Office Assistant / Job File Coordinator - Building knowledge required SERVPRO of New Kent, Williamsburg & Northern Neck is seeking a dependable, organized, and customer-focused Office Assistant/Job File Coordinator to join our team. This position supports our customers, estimators, project managers, and production teams throughout the restoration process. The ideal candidate will have previous Xactimate experience, strong clerical and customer-service skills, and the ability to manage multiple job files and deadlines. Previous experience with water, fire, mold, or other property-damage mitigation work is strongly preferred. Pay $17.00-$21.00 per hour, depending on Xactimate proficiency, restoration knowledge, and relevant experience. Responsibilities Answer incoming telephone calls and direct them appropriately. Communicate professionally and compassionately with customers experiencing property losses. Gather and accurately document customer, property, insurance, and loss information. Create and maintain accurate electronic and paper job files. Enter estimates and job information into Xactimate. Provide clerical support to estimators, project managers, and management. Upload photographs, documents, notes, and other required information into job files. Communicate with customers, insurance adjusters, agents, subcontractors, and team members. Assist with scheduling appointments and coordinating job-related activities. Monitor files for missing documentation and follow up as necessary. Prepare correspondence, reports, work authorizations, and other documents. Maintain confidentiality and follow established company procedures. Perform general office duties, including scanning, filing, data entry, and email management. Required Qualifications Previous administrative, clerical, job-file, or customer-service experience. Strong telephone and written communication skills. Excellent attention to detail and data-entry accuracy. Ability to organize and prioritize multiple assignments. Ability to remain calm and professional when assisting customers during stressful situations. Proficiency with Microsoft Office, email, and general computer applications. Dependable attendance and a professional attitude. Ability to work both independently and as part of a team. Preferred Qualifications Previous experience in the restoration, construction, insurance, or property-claims industry. Knowledge of water mitigation, fire restoration, mold remediation, or contents services. Experience reviewing job documentation and insurance-related paperwork. Familiarity with restoration-industry job-management software. Schedule Full-time Monday through Friday Day shift About Us SERVPRO of New Kent, Williamsburg & Northern Neck provides professional fire, water, mold, storm, and specialty restoration services. Our customers often contact us during difficult and stressful situations, so professionalism, accuracy, urgency, and compassion are essential parts of this position. To Apply Please submit your résumé and briefly describe your previous Xactimate experience, including how long you have used the program and the types of estimates you have entered.

Pay:

$17.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Experience:

Customer service: 3 years (Required)

Work Location:

In person