Consumer Testing Coordinator

Consumer Testing Coordinator Schaumburg, IL Job Details Full-time $16 - $18 an hour 4 days ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Microsoft Outlook Guest relations Sales Phone communication Call center experience Basic math Greeting customers Social media platforms Market research Data entry Recruiting Microsoft Teams Appointment scheduling Data collection Communication skills Technical Proficiency Entry level Under 1 year Full Job Description CRG Global Inc. | Test America - Woodfield Mall | Full-Time & Part-Time About CRG Global Inc. CRG Global Inc. is a leading consumer research and testing organization. Our mission is to provide companies with the quantitative and qualitative data they need to make informed strategic decisions, develop new products, and understand consumer preferences. Join us in shaping the future of product development! About the Role We are seeking a motivated Consumer Testing Coordinator to join our team at our Test America - CRG Global Inc. location in the Woodfield Mall. In this hands-on role, you will coordinate consumer research studies by recruiting participants, managing scheduling, collecting data, and ensuring every respondent has a positive, professional experience. You'll play a vital role in the success of every study conducted at our location — and no prior research experience is required. We provide structured training and clear procedures from day one.

Hours of Operation:

Monday-Saturday, 10:30 AM - 7:00 PM. Days off are scheduled based on full/part-time status and office needs. Flexible availability, including evenings and weekends, may be required. What You'll Do Recruit mall patrons and reach out to potential participants via phone, text, email, social media, and respondent databases Screen individuals for study eligibility and clearly explain study purposes Schedule, confirm, and manage participant appointments Greet and assist participants upon arrival, ensuring a welcoming and professional experience Build rapport and trust to create a positive respondent experience Follow study protocols, SOPs, and compliance requirements precisely Accurately document participant interactions, outreach activity, and confirmations Assist with study preparation, room setup, and pre-study readiness checks Meet recruitment goals and deadlines across various projects Flag any questionnaire issues, scheduling changes, or variances to leadership promptly Maintain data accuracy and strict confidentiality at all times This Role Is a

Great Fit For Candidates With Experience In:

Customer Service or Sales Retail Supervision or Assistant Management Front Desk, Reception, or Office Coordination Recruiting or Talent Coordination Appointment Scheduling Call Center or Outreach Roles Hospitality, Event Support, or Guest Services No prior research experience required — training is provided. What We're Looking For Naturally outgoing, friendly, and easy to talk to Strong verbal, written, and interpersonal communication skills Organized, detail-oriented, and able to follow structured procedures Proficient with computers and technology, including Microsoft Office Suite (Word, Excel, Outlook, Teams, OneDrive), scheduling tools, and messaging platforms Reliable, professional, and customer-focused Able to handle rejection gracefully and stay motivated toward goals Effective listener with solid data entry skills and attention to detail Ability to perform basic math calculations Why Join Us Hands-on role supporting real-world consumer research Structured onboarding, training, and clear SOPs Opportunity to grow into supervisory or management roles Fast-paced, engaging, people-focused work environment If you are passionate about people and want to contribute to impactful market research, we invite you to apply today!

Job Types:

Full-Time, Part-Time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Vision insurance

Work Location:

In person