INTERVIEWER II

• 3.7 404 Washington Street, Claremont, NH Hybrid work $21.63
• $30.02 an hour
• Full-time Apply on company site State of New Hampshire Job Posting

EMPLOYMENT SECURITY

Employment Service Bureau

• Operations
• Claremont Local Office 404 Washington Street
• Claremont, NH

INTERVIEWER II

Position # 40997

Starting Hourly Pay Range:

$22.50/hour

• $30.

02/hour This position offers a Trainee Status at an hourly pay rate of $21.63; candidate must meet the minimum qualifications within one (1) year of hire date. 37.5-hour work week Please note, this position is eligible for an Alternative, Flexible, or In-State Remote-Hybrid schedule upon completion of an in-office training period. This position is not fully remote . See total compensation information at the bottom of announcement. The State of New Hampshire, Employment Security, Employment Service Bureau

• Operations has a full-time vacancy for Interviewer II in Claremont.

SUMMARY :

Manage daily Resource Center operations by delivering employment and unemployment-related information, coordinating activities and services, and promoting resources offered by the New Hampshire Department of Employment Security and NH Works partner agencies.

MINIMUM QUALIFICATIONS

:

Education/Experience :

Equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in public employment service, human services, personnel management, an investigative field associated with an insurance claims office, law office or related field work.

License/Certification :

Valid driver's license and/or access to transportation for statewide travel.

Other Requirements :

None Trainee Option :

Candidates with an equivalent combination of 3+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.

PREFERRED QUALIFICATIONS

: One year of experience with the New Hampshire Employment Security (NHES) at or above the level of Interviewer Trainee. Thorough knowledge of interviewing techniques, labor market conditions, occupational trends, and employer hiring requirements. Demonstrated ability to interpret labor market information and apply employment-related laws, regulations, and policies, including unemployment compensation, workers' compensation, the Social Security Act, and wage and hour laws. Working knowledge of unemployment benefit payment procedures and community-based supportive services available to job seekers. Strong analytical and decision-making skills, with the ability to evaluate information objectively and make sound, fact-based decisions. Excellent interpersonal and communication skills, with the ability to interact effectively with customers, employers, colleagues, and stakeholders at all organizational levels. Proven ability to exercise sound judgment, maintain confidentiality, and foster positive, collaborative working relationships in a customer-focused environment.

AFTER-HIRE REQUIREMENTS

: None

CAREER ADVANCEMENT OPPORTUNITIES

:

In-Band Advancement Available:

Yes No Criteria:

None Broad Group Level Advancement Available:

Yes No Criteria:

None

DISCLAIMERS

: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

: Provides employment and unemployment-related information and technical assistance to job seekers, claimants, and employers to support the development of New Hampshire's workforce. Instructs job seekers, claimants, and employers in the use of Resource Center software and web-based applications. Acquires, prepares, maintains, and evaluates books, periodicals, newspapers, videos, brochures, and other Resource Center materials to ensure customers have timely access to employment-related information and resources. Writes and issues determinations on initial and continued unemployment claims involving non-separation issues to authorize or deny unemployment compensation benefits. Conducts fact-finding interviews with claimants and employers to obtain the information necessary to make accurate eligibility determinations. Assesses job seekers' employability to facilitate appropriate referrals and ensure accurate data entry into workforce software applications. Performs initial troubleshooting and provides technical assistance for personal computers to identify issues and implement appropriate corrective actions or repairs. Compiles and provides managers with statistical data on Resource Center usage and customer satisfaction through surveys to identify trends, address concerns, and improve services. Trains Clerk Interviewers, Interviewer Trainees, and Interviewer I staff to ensure continuity of operations and provide backup coverage. Coordinates, monitors, and schedules the use of computers, telephone stations, books, videos, and adaptive equipment to maximize the effective use of Resource Center facilities and materials. Develops promotional materials, including newsletters, posters, and brochures, under the guidance of the Manager to increase awareness of Resource Center services and programs. For further information please contact Rose Brooke, Claremont Local Office Manager, Rose.

M.Brooke@nhes.nh.gov and 603-543-2114.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx Value of State's share of

Employee's Retirement:

12.87% of pay

Other Benefits:

Dental Plan at minimal cost for employees and their families ($500

• 1800 value) Flexible Spending healthcare and childcare reimbursement accounts State defined benefit retirement plan and Deferred Compensation 457(b) plan Work/life balance flexible schedules, paid holidays and generous leave plan $50,000 state-paid life insurance plus additional low-cost group life insurance Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.

pdf https:

//www.das.nh.gov/hr/index.aspx

EOE TDD Access:

Relay NH 1-800-735-2964