This is a full-time position - in office. Summary/Objective Accurate and timely entry of data in the firm's case management system; Correspond with debtors and firm clients through telephone and written communication; Respond to client inquiries and provide counseling to clients regarding setup of foreclosure, eviction and bankruptcy referrals; Access client websites to request documents, upload documents and update the client's website with accurate information regarding status of case setup of foreclosure, eviction and bankruptcy referrals. Essential Functions Answer debtor inquiries via telephone or email and respond in a timely, accurate and professional manner. Provide timely and accurate responses to client inquiries. Ensure all required information is properly entered into the firm's case management system and client websites in a timely and efficient manner. Identify and request from the client any missing documents and/or data needed for the referral intake process. Follow-up timely on previous missing document or data requests that are needed for the referral intake process. Performs all other duties as requested.

Qualifications:

High school diploma or equivalent. Must be able to conduct professional communication via telephone and email. Ability to accurately enter data and draft documents in a high-volume environment. Must be PC literate and able to adapt to a variety of data base systems. Excellent verbal and written communications skills.

PREFERRED SKILLS / EXPERIENCE

: Experience in the mortgage banking industry, preferably in the area of default. Experience in real estate title or real estate law. Experience with CaseAware, Black Knight LPS, Vendorscape, Clarifire, and Tempo.

CHARACTERISTICS

: Ability and desire to learn. Present a professional image and demeanor at all times. Be reliable and on-time. Positive attitude and professional image at all times. Good listener and communicator. Be dependable (work hours and work performance). Desire to improve on quality and efficiency. Competent in multi-tasking, prioritization, and maintaining confidentiality of information. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Working conditions This position operates from the Little Rock location. At times it will be required to travel to the Firm's other office locations of which are in a professional office environment. The role will use standard office equipment such as computer, phone, and copy/fax machines. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds. Position Type and Expected Work Hours This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.