A Legal Secretary provides secretarial work that requires specialized knowledge of legal terminology and procedures. Prepares documents such as subpoenas or summonses and assists with legal research. Works with supervision from an attorney or paralegal.
Live Chat Operator Qureos Inc - 5.0 Orlando, FL Job Details Full-time $25 - $40 an hour 22 hours ago Qualifications Confidential information handling
English Typing Full Job Description Live Chat Operator Company:
The Law Offices of Richard Franzblau LLC Location:
Orlando, Florida, United States Employment Type:
Full-Time Salary:
$25.00 - $40.00 USD per hour Job Overview The Law Offices of Richard Franzblau LLC, an established Orlando-based law firm with over 20 years of experience, is seeking a professional and articulate Live Chat Operator to join our team. We provide personalised, efficient, and practical legal solutions to businesses, entrepreneurs, and individuals. This role is crucial in creating a positive first impression, serving as the first point of contact for our online visitors. The ideal candidate will be a skilled communicator dedicated to providing exceptional service, answering initial enquiries, and connecting potential clients with our legal experts. This is a fantastic opportunity for a customer-focused individual to contribute to a respected firm that specialises in business, real estate, and estate planning law. Responsibilities Engage proactively and professionally with visitors on our website via the live chat platform. Provide accurate, basic information about our firm's legal services and practice areas. Skilfully handle initial client enquiries, demonstrating empathy and a professional demeanour. Gather essential information from potential clients to understand their needs and qualify leads for our legal team. Schedule initial consultations and appointments between prospective clients and our attorneys. Manage multiple chat conversations simultaneously without compromising on the quality of service. Escalate complex legal questions to the appropriate legal staff in a timely manner. Maintain a high level of confidentiality and discretion at all times, respecting the sensitive nature of legal matters. Keep detailed and accurate records of all chat interactions for quality assurance. Qualifications Proven experience in a customer service, client support, or live chat operator role. Exceptional written communication skills, with a strong command of English grammar, spelling, and punctuation. Excellent typing speed and a high degree of accuracy. The ability to work independently and manage time effectively while handling multiple tasks. Strong interpersonal skills with a professional, courteous, and empathetic communication style. A high degree of integrity and a solid understanding of the importance of client confidentiality. Proficiency with standard office software and an ability to learn new platforms quickly. Previous experience in a legal or professional services environment is highly desirable but not essential. Familiarity with CRM systems and live chat software is an advantage.
