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Job Description
The role of the Business Office Associate is to maximize workflow efficiency in the Bone & Joint Institute Business Office by assisting with incoming calls, claim follow up and minor aspects of revenue cycle. Assisting with charge entry as needed when adequately trained. Position Requirements Must be a high school graduate or equivalent, have PC experience and have good communication skills to discuss account financials with patients and payors. Medical Coding Degree or Certification required. Prior experience in a medical office setting with a solid knowledge base of the revenue cycle. Must have good customer service and intra-personal skills. Job requires close attention to detail. Athena Health EHR system and Phreesia for patient intake and payments Business Office Requires sitting for prolonged periods of time, and viewing the computer screen. Must have a clear, understandable telephone voice. Key Results Assist phone patients with basic account information or request, i.e., account balance, itemized bills, insurance verification. May include, but not limited to forwarding incoming calls to appropriate staff member or Financial Counselor as needed. Utilizes Athena EHR to accurately process all accounts assigned by system/manager daily with detailed documentation of all information discussed when working accounts/claims. Utilizes the payor and Passport websites to access on-line information such as claim status inquires, eligibility, etc. Competently understand and work the EMR and billing systems in order to be able to assist with charge entry for E/M charges as needed. Utilizes payer websites for claim information, to make corrections, file appeals and upload documentation when available and needed. Analyzes EOBs and remittances for secondary insurance filing and to determine appropriate patient liability or secondary payer amount Reviews and takes action on assigned accounts provided in a time frame consistent with peers and claim productivity metrics assigned by manager Help with facilitation of claim follow-up with payers and help to resolve/proactively avoid claim rejections and denials (i.e. daily verifying authorizations prior to service date. Collect accurate patient payments and set up payment plans as needed in designated EMR systems. Utilizes Outlook to communicate billing and coding issues with physicians and staff to educate and resolve billing issues and claims denials. Reports concerns requiring attention to manager or director. Employee is a problems solver that brings possible solutions when presenting concerns or problems. Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other duties as assigned by manager and independently seeks out job duties during down time.
Req Benefits:
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. Medical, Dental, Vision PTO Retirement Matching Tuition reimbursement Discount programs FSA (Flexible Spending Accounts)
Identity Theft Protection Legal Aid Note:
Benefit eligible employees working at least 24 hours/week in an official part-time position Williamson Health is an equal-opportunity employer and a drug-free workplace.
Additional Details :
Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety - toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.
Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."
