License/Permit Clerk

License/Permit Clerk City of Warr Acres, OK Warr Acres, OK Job Details Full-time $13.52 - $17.11 an hour 20 hours ago Benefits Health insurance Paid time off Life insurance Retirement plan Qualifications Accounts receivable Administrative experience High school diploma or GED Business Administration Clerical experience Associate's degree Customer complaint resolution

Full Job Description City of Warr Acres Job Description Title:

Business Licensing and Collections Clerk Department:

City Hall Reports to:

City Clerk FLSA Status:

Non-Exempt Salary:

Based on experience

Work Schedule:

Full-time, Monday through Friday, 8 AM to 5 PM Position Summary The Business Licensing and Collections Clerk performs responsible administrative and clerical work related to the issuance, processing, and record keeping of municipal business licenses, and clerical and financial work related to the collection of municipal revenues, including utility billing, special assessments, accounts receivable, and other city fees. This position is responsible for maintaining accurate account records, processing payments, managing delinquent accounts, and providing courteous and professional service to residents and businesses. This position serves as a primary point of contact for residents and businesses regarding licensing requirements. Serves as a back-up for the building permitting and contractor licensing clerk. The clerk ensures compliance with city ordinances, state statutes, and departmental procedures while providing courteous and efficient customer service. The position typically works directly under the supervision of the City Clerk (1st line supervisor) and indirectly under the mayor (2nd line supervisor). Essential Duties and Responsibilities

• Receives, reviews, and processes applications for various municipal business licenses (e.g. business licenses, liquor licenses, pet licenses, special event permits, peddler licenses).
• Processes daily payments for utilities, licenses, permits and other municipal receivables.
• Posts payments accurately to customer accounts and reconcile daily cash receipts.
• Prepares and processes bank deposits. Generates and distributes utility bills and other invoices.
• Monitors delinquent accounts and initiates collection procedures in accordance with city policies.
• Prepares delinquency notices, shut-off notices, and collection letters.
• Coordinates payment arrangements and tracks compliance.
• Verifies completeness and accuracy of applications and supporting documentation.
• Maintains accurate account records and documentation.
• Assists with preparation of reports related to account receivables and aging summaries.
• Calculates and collects applicable fees; issues receipts and maintains payment records.
• Enters and maintains accurate records in licensing software systems.
• Coordinates application routing to appropriate departments (e.g., Police, Fire, City Inspector, Code Enforcement Officer, etc.)
• Issues approved licenses in accordance with city ordinances.
• Responds to public inquiries regarding licensing requirements, application procedures, deadlines and fees, account balances, billing discrepancies, and payment options.
• Maintains organized physical and digital records in compliance with records retention policies.
• Prepares reports related to licenses, fee collections, and permits as needed.
• Assists with renewals and notifying applicants of upcoming expiration dates.
• Supports compliance tracking and follow up on expired or incomplete applications.
• Assists with year-end reporting and audit documentation.
• Maintains confidentiality of financial and customer information.
• Provides general administrative support to the City Clerk's office.
• Other job duties as requested. Knowledge, Skills, and Abilities
• Knowledge of basic municipal licensing and permitting processes.
• Understanding of customer service principles and practices.
• Ability to interpret and explain city ordinances, policies, and procedures.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office, municipal financial software.
• Ability to handle cash and maintain accurate financial records.
• Ability to manage multiple tasks and deadlines.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality when handling sensitive information. Minimum Qualifications
• High school diploma or GED.
• Associate's degree in Business Administration, Public Administration, or related field preferred.
• 1-3 years of experience in accounts receivable, collections, utility billing, clerical, administrative, customer service, or related financial work and/or municipal experience preferred.
• Ability to become knowledgeable in local ordinances and state regulations related to licensing.
• Bondable. Working Conditions
• Primarily office-based environment.
• Frequent interaction with the public, including handling inquiries and complaints.
• May require handling of difficult customer interactions.
• Occasional deadlines tied to renewal cycles or special events.
• Occasional overtime during billing periods or fiscal year-end.
• May required limited attendance at meetings or training sessions.

Pay:

$13.52 - $17.11 per hour

Benefits:

Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person